Job Description – CRM & Customer Sales Executive

Company: GemsNY

Department: Sales & Marketing / Customer Experience

Job Type: Full time

Experience Required: 4–6 Years

Customer Market: United States (US)

1. About GemsNY

GemsNY is looking for a proactive, customer-focused, and sales-oriented **CRM & Customer Sales Executive** to manage customer relationships, handle sales inquiries, drive lead conversions, and enhance the overall customer experience.

The ideal candidate should have excellent communication and interpersonal skills, a strong understanding of sales processes, and hands-on experience with CRM platforms, preferably HubSpot. The candidate will be responsible for building long-term customer relationships, supporting revenue generation, managing promotional campaigns, and maintaining the company's online reputation.

2. Key Responsibilities

A. Customer Relationship Management

- Handle customer inquiries through email, live chat, phone calls, and other communication channels.

- Provide accurate information regarding gemstones, diamonds, jewelry, pricing, certifications, shipping, and company policies.

- Address customer queries and coordinate with internal departments for timely resolution of concerns.

- Ensure a seamless and premium customer experience throughout the buying journey.

B. Sales Support & Lead Conversion

- Assist customers in selecting gemstones, diamonds, and jewelry based on their preferences and budgets.

- Follow up with prospective customers,



pending quotations, and abandoned carts.

- Recommend relevant products, upgrades, and alternatives to improve sales opportunities.

- Convert qualified inquiries into confirmed orders.

- Maintain and regularly update the sales pipeline and lead status.

C. Deals & Promotional Offers

- Communicate ongoing discounts, special offers, and promotional campaigns to customers.

- Offer personalized deals within approved company guidelines.

- Coordinate special pricing requests with management.

- Monitor and report the conversions and revenue generated through promotional offers.

D. Online Appointments & Consultations

- Schedule online product consultations and video meetings with prospective customers.

- Coordinate appointments with sales specialists and relevant internal teams.

- Send appointment confirmations and reminders to customers.

- Conduct timely follow-ups after consultations to encourage purchase decisions.

E. Online Reputation Management (ORM)

- Monitor customer reviews and ratings across Google, Trustpilot, Shopper Approved, and other relevant platforms.

- Respond professionally to positive and negative customer reviews.

- Coordinate with internal teams to resolve customer complaints and negative feedback.

- Encourage genuine customer reviews following successful purchases.

- Prepare regular reports on customer reviews

Pay: ₹40,000.00 - ₹80,000.00 per month

Work Location: In person

📌 CRM Manager (Jaipur)
🏢 GemsNY It Solution
📍 Jaipur