Job Summary

Le Paradise Travel & Leisures is seeking an experienced and result-oriented Tour Manager to lead and manage our Tour Department. The ideal candidate should have strong expertise in domestic and international tour operations, package planning, customer handling, sales management, and team leadership.

The candidate will be responsible for improving tour sales, increasing package confirmations, managing customer enquiries, and ensuring smooth execution of tour operations while achieving departmental targets.

Key Responsibilities

1. Tour Operations & Package Management

- Plan, design, and develop domestic and international tour packages.
- Manage fixed departure (FD) packages, customized tours, group tours, and family vacation packages.
- Coordinate with hotels, airlines, transport providers, DMCs, and travel suppliers.
- Ensure smooth execution of tour packages from enquiry to completion.
- Handle bookings, itineraries, costing, reservations, and customer requirements.

2. Sales & Business Development

- Generate and convert tour enquiries into confirmed bookings.
- Develop strategies to improve tour sales and departmental profitability.
- Achieve monthly sales and profit targets assigned by management.
- Identify recent business opportunities and develop attractive tour packages.
- Follow up with potential customers and maintain a strong conversion ratio.
- Develop B2B relationships with travel agents, corporate clients, and business partners.

3. Team Management & Leadership

- Lead and supervise the Tour Department team.
- Allocate duties and monitor employee productivity.
- Provide guidance and training to team members.




- Ensure proper customer follow-up and timely enquiry handling.
- Monitor team performance and submit regular reports to management.

4. Customer Relationship Management

- Handle customer enquiries, complaints, and special requests professionally.
- Ensure customer satisfaction throughout the travel experience.
- Maintain regular communication with clients before, during, and after trips.
- Build long-term customer relationships and encourage repeat bookings.

5. Reporting & Performance Monitoring

- Prepare daily, weekly, and monthly tour sales reports.
- Monitor enquiry-to-confirmation ratios.
- Track revenue, profit margins, pending enquiries, and booking status.
- Submit performance reports and business development plans to management.

Required Qualifications & Experience

- Bachelor's degree in Travel & Tourism, Business Administration, or a related field preferred.
- Minimum 4+ years of relevant experience in tour operations or travel management.
- Proven experience handling domestic and international tour packages.
- Strong knowledge of tour costing, itinerary planning, hotel bookings, and supplier coordination.
- Demonstrated ability to achieve sales targets and improve profitability.
- Previous team leadership or managerial experience preferred.

Required Skills

- Strong communication and negotiation skills.
- Excellent customer relationship management.
- Leadership and team management abilities.
- Sales-oriented mindset.
- Problem-solving and decision-making skills.
- Good knowledge of MS Excel and travel booking platforms.
- Strong organizational and time-management skills.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Tour Manager (Perintalmanna)
🏢 LE PARADISE TRAVEL AND LEISURES PERINTHALMANNA
📍 Perintalmanna