Job SummaryWe are looking for a skilled ServiceNow Developer to design, build, and maintain solutions on the ServiceNow platform. You will work with cross-functional teams to automate workflows, improve IT service management, and enhance overall platform performance. Experience in the telecom domain or with ServiceNow Telecommunications Service Management (TSM) is a strong advantage.Key Responsibilities

- Platform Development: Design, configure, and customize ServiceNow applications, modules, and workflows using JavaScript, Business Rules, Client Scripts, UI Policies, and Flow Designer.
- Module Implementation: Develop and maintain core ServiceNow modules such as ITSM, ITOM, CSM, or HRSD based on business requirements.
- Integrations: Build and manage REST and SOAP API integrations between ServiceNow and third-party enterprise systems.
- Telecom Solutions (Preferred): Support or customize telecom-specific workflows, order management, or network inventory integrations if working on telecom projects.
- Testing and Deployment: Perform unit testing, manage Update Sets, troubleshoot platform issues, and support smooth production releases.
- Documentation: Maintain clear technical documentation, coding standards, and best practices across the ServiceNow instance.

Required Qualifications

- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Core Experience:



3+ years of hands-on experience developing and customizing on the ServiceNow platform.
- Technical Skills: Robust proficiency in JavaScript, Glide APIs, HTML, CSS, and ServiceNow scripting tools.
- Platform Knowledge: Solid understanding of ITSM processes (Incident, Problem, Change, Service Catalog) and CMDB.
- Certifications: ServiceNow Certified System Administrator (CSA) is required. Certified Application Developer (CAD) is a plus.

Good-to-Have Skills (Added Advantage)

- Telecom Domain Experience: Familiarity with telecom operations, OSS/BSS systems, or ServiceNow Telecommunications Service Management (TSM) and Telecom Network Inventory (TNI).
- Advanced Modules: Hands-on experience with IntegrationHub, Service Portal, or Automated Test Framework (ATF).
- Agile Delivery: Experience working in Agile/Scrum environments using tools like Jira.

What We Offer

- Competitive salary and performance-based bonuses.
- Comprehensive health insurance and employee wellness programs.
- Opportunities for ServiceNow certification sponsorships and continuous learning.
- Flexible work environment in Bangalore.

If you'd like me to tailor this job description further, let me know:

- Years of experience you are targeting (junior, mid-level, or senior)
- Specific ServiceNow modules your team uses most (e.g., ITSM, ITOM, CSM, or Telecom TSM)
- Work mode (full-time on-site in Bangalore)

Pay: ₹447,000.00 - ₹830,000.00 per year

Work Location: In person

📌 ServiceNow Developer (Bengaluru)
🏢 Austin1
📍 Bengaluru