Responsibilities:

- Open Pending Calls:
- Work on open pending calls on a daily basis.
- Follow up with corresponding ASPs for call closure in the field as well as in the system.
- Spare Pending:
- Work on spare pending cases on a daily basis.
- Follow up with corresponding ASPs to order the same in the system.
- Cancelled Calls Verification:
- Audit cancelled calls by calling customers to avoid fake closure by ASPs.
- Front Office Duty:
- Greet and welcome the visitors and direct them to the appropriate person and office.
- Monitor and maintain visitor logbook.
- Collect Proof of Delivery (POD) from delivery personnel and ensure accurate documentation.
- Ensure reception area is tidy and presentable, with all necessary stationery and material
- Incoming Calls:
- Attend to and call back incoming calls received on the toll-free number.
- Product Enquiry:

Generate leads and handle product enquiries.

* ASP – Authorized Service Partner

Job Type: Full time

Pay: ₹15,000.00 - ₹18,000.00 per month

Education:

- Bachelor's (Preferred)

Experience:

- Customer service: 1 year (Preferred)

Work Location: In person

📌 Customer Relations Executive (Kochi)
🏢 INFINITY TRADING
📍 Kochi