- Coordinate service activities and customer requirements
- Schedule and follow up on service visits and engineers
- Communicate with customers regarding service requests
- Coordinate between customers, service engineers, and internal teams
- Maintain service reports, records, and documentation
- Follow up on pending service issues and ensure timely resolution
- Prepare service-related reports and updates for management
Requirements
- Graduate/Diploma in any relevant technical field
- Good communication and coordination skills
- Basic knowledge of MS Office
- Robust follow-up and organizational skills
- Ability to handle multiple tasks efficiently
- Schedule and follow up on service visits and engineers
- Communicate with customers regarding service requests
- Coordinate between customers, service engineers, and internal teams
- Maintain service reports, records, and documentation
- Follow up on pending service issues and ensure timely resolution
- Prepare service-related reports and updates for management