Job Summary

For a CMDB Analyst / CMDB Engineer supporting iCart & Desktop Applications, I would recommend the following skill set:Core CMDB SkillsServiceNow CMDB administrationConfiguration Item (CI) lifecycle managementCMDB Health Management:CorrectnessCompletenessComplianceCI relationship mapping and dependency managementDiscovery and Service MappingCMDB reconciliation and normalizationAsset management and software inventory managementCMDB audits and data quality reportingITIL v4 foundation knowledge (Incident, Change, Problem, Asset & Configuration Management)

ServiceNow SkillsCMDB WorkspaceDiscoveryService MappingIT Asset Management (ITAM)Configuration Management Database (CMDB)Flow DesignerReporting & DashboardsBasic ServiceNow administrationIntegrationHub (preferred)Desktop Application KnowledgeWindows 10/11 administrationDesktop application packaging and deploymentSCCM / MECMMicrosoft IntuneActive DirectoryGroup PolicyApplication installation and troubleshootingSoftware lifecycle managementEndpoint management Technical SkillsSQL and database fundamentalsPowerShell scriptingExcel reporting and data analysisJSON/XMLREST APIsData reconciliation and validationCMDB data migration and import sets

Key Responsibilities

Infrastructure KnowledgeWindows ServersNetwork fundamentalsDNS,



DHCPVirtual machinesCloud concepts (Azure/AWS preferred)Application-to-server dependency mappingResponsibilitiesMaintain iCart and Desktop Application CIs in CMDBEnsure CMDB data accuracy and healthManage onboarding, modification, and retirement of applicationsWork with application owners and infrastructure teamsSupport audits and compliance reviewsGenerate CMDB health and governance reportsValidate application dependencies and relationships

Skill Requirements

Preferred Experience4-7 years in CMDB / ITAMServiceNow CMDB certification preferredExperience with desktop application inventory and software asset managementExperience in insurance or financial services environments would be beneficialShort JD SummaryLooking for a CMDB Engineer with robust ServiceNow CMDB, ITAM, Discovery, and Desktop Application management experience. Candidate should have expertise in CI lifecycle management, CMDB health, application dependency mapping, SCCM/Intune, Active Directory, and ITIL processes. Experience in maintaining desktop application inventories and supporting CMDB governance for enterprise applications such as iCart is highly desirable.

Must Have Skill

ServiceNow - ADDM

Good to Have Skill

Other Requirements

📌 Senior Support Lead (Indiranagar)
🏢 HCLTech
📍 Indiranagar