- Ticketing Operations: Book, issue, and reissue airline tickets; manage PNRs, cancellations, refunds, and fare calculations.
- Visa Processing: Guide clients on visa requirements, fill applications, verify documentation, and coordinate with consulates/embassies.
- Customer Service: Assist clients with flight schedules, route options, and travel inquiries via phone, email, or in-person.
- Tour Coordination: Plan, customize, and book travel itineraries and tour packages for clients.