Position: L2/L3 UCCE Engineer

Location:
Mumbai Duration: Contract to Hire

Job Description
L3 UCCE Support L3 – 6 to 8 years
• Maintain & Manage UCCE Components
• Maintain & Manage List & Campaign Manager
• Maintain & Manage recording Device, Calabrio
• Coordination with Cisco, Acqueon and other TAC
• Quarterly system Audit
• L2/L3 Support for UCCE components and Customized Application.
• Maintain documentation in line with the Contact Centre solution implemented
• Quarterly system functional failover activity
• Coordinate with various user functions for requirement gathering and support.
• Software version maintenance as per latest release for all the supported devices
• Guidance/Support for monthly patching activities
• Document user requirements and get necessary approvals.
• Thorough analysis for system issues faced and provides effective solutions.
• Prepare and share RCA for any P1 and P2 incidents
• Maintain and Manage site inventory and other documentation

📌 UCCE Engineer @ Mumbai
🏢 Quess IT Solutions
📍 Mumbai