Customer Support Executive – Voice / Chat / Blended Process

Job Location: Sector V, Kolkata, West Bengal

Job Type: Full time | Work from Office

Salary: ₹15,000 – ₹20,000 per month (In-hand)

Job Description

We are hiring enthusiastic and customer-oriented Customer Support Executives for Voice, Chat and Blended processes, including E-commerce Customer Service.

Candidates with excellent English communication skills and a willingness to work in a dynamic customer service environment are encouraged to apply.

Key Responsibilities

- Handle customer queries through Voice, Chat or Blended channels.
- Assist customers with E-commerce-related queries, orders, deliveries, returns and refunds.
- Provide accurate information and effective solutions to customer concerns.
- Maintain professional communication and ensure customer satisfaction.
- Follow company guidelines and achieve assigned performance targets.

Eligibility Criteria





- Both Freshers and Experienced candidates are eligible.
- Must be fluent in English (spoken and written).
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Must be comfortable working in rotational shifts.
- Immediate joiners preferred.

Salary & Benefits

- In-hand Salary: ₹15,000 – ₹20,000 per month.
- 6 Days Working with 1 Rotational Weekly Off.
- Rotational Shifts.
- Pick-up and Drop Facility during odd hours.
- PF Benefits.
- Medical Insurance.
- Gratuity Benefits.

Job Details

- Work Location: Sector V, Kolkata.
- Work Mode: Work from Office.
- Process: E-commerce Customer Service.
- Process Type: Voice / Chat / Blended.

Interested candidates can apply immediately. Immediate joiners will be preferred.

📌 Customer Service Executive (Kolkata)
🏢 PERTS
📍 Kolkata