Dear Candidate,

Position Name: Desktop Support Lead

Location- Gurugram / Bangalore

Client: TCS

End Client - KPMG

CTC – Upto 7 – 9 LPA (Max)

Payroll – Artech

JD –

6 days working a week ( Sunday will be off)

No Cab will be provided, please ensure candidate should not have commuting issues

JD –

The Desktop Support L2 Lead will be responsible for managing and resolving escalated technical issues, ensuring smooth IT operations, and leading a team of support engineers. This role requires solid technical expertise, leadership skills, and the ability to deliver high-quality end-user support.

Key Responsibilities:

- Lead and mentor the L2 Desktop Support team, ensuring SLA compliance and high customer satisfaction.
- Handle escalated incidents and service requests related to desktops, laptops, printers, and peripherals.
- Perform advanced troubleshooting for hardware, OS (Windows/Mac), and application issues.
- Manage Active Directory tasks (user accounts, groups, permissions) and Microsoft 365 administration.
- Coordinate with L3 teams and vendors for complex issues and hardware replacements.
- Ensure proper documentation of incidents, resolutions, and processes in ITSM tools (e.g., ServiceNow).
- Implement and enforce IT security policies and compliance standards.
- Monitor team performance, provide training, and conduct regular reviews.
- Participate in IT projects, migrations, and upgrades as required.

Required Skills & Qualifications:

- 3+ years of experience in L2 /L3 desktop support, with at least 2 years in a lead role.
- Strong knowledge of Windows OS, Mac OS, and common enterprise applications.
- Expertise in Active Directory, Group Policy,



and Microsoft 365 administration.
- Familiarity with ITIL processes and ticketing systems (ServiceNow, Remedy, etc.).
- Excellent troubleshooting, communication, and leadership skills.

Please feel free to get back to us in case of any queries. Thanks.

Thanks & Regards

Shivani Chaturvedi

( Sr Technical Recruiter - Staffing )

Office: +91-(phone hidden),

5th floor, Candor INFOSPACE, Tower 5, Block B, Sector 62, Noida, Uttar Pradesh 201307

Email:[HIDDEN TEXT], Website: www.artech.com

Skills: It Support Management, It Manager, Service Desk Manager, End User Computing, Desktop Support Manager

Experience: 6.00-15.00 Years

Education: Master in Landscape Architecture, MBBS, Doctor of Public Health (DrPH), Doctor of Physical Therapy, Bachelor of Architecture (B.Arch), Bachelor Of Computer Application (B.C.A), Master OF Business Administration (M.B.A), Master of Tax Accounting, Doctor of Psychology (Psy. D./D. Psych.), Master of Health Administration (MHA), Bachelor of Music Education (B.M.E.), Master in Computer Application (M.C.A), Master of Accounting, Master of Fine Arts (MFA), Doctor of Veterinary Medicine (DVM), Master of Planning (M.Plan), Bachelor of Applied Science (BAS), Master of Liberal Arts (MLA/ALM), Master of Divinity, Doctor of Audiology (AuD), Bachelor of Science (B.Sc),



Master of Real Estate Development, Master of Law (M.L/L.L.M), Bachelor in General Studies (BGS), Doctor of Education, Bachelor Of Technology (B.Tech/B.E), Master of Commerce (M.Com), Doctor of Medicine (M.D/M.S), Master of Library & Information Science (MLIS), Doctor of Jurisprudence, Doctor of Optometry, Master of Public Health (MPH), Bachelor of Business Administration (B.B.A), Doctor of Pharmacy (PharmD), Master of Public Administration (MPA), Masters in Technology (M.Tech/M.E), Master of Natural Resources (MNR), Bachelors of Law (B.L/L.L.B), Bachelor of Music, Masters in Arts (M.A), Doctor of Chiropractic (DC), Master of Library Science, Bachelor of Dental Surgery (B.D.S), Master of Professional Accountancy (MPA), Doctor of Dental Surgery/Medicine (DDS/DMD), Master of Health Science (MHSc), Bachelor of Commerce (B.Com), Bachelor Of Pharmacy (B.Pharm), Doctor of Science (DSc/ScD), Doctor of Business Administration (DBA), Master of Pharmacy (M.Pharm), Master of Education (M.Ed), Bachelor of Arts (B.A), Bachelor of Health Science, Master of Music (MM/MMus), Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA/ALB), Doctor of Musical Arts (DMA), Doctor of Nursing Practice (DNP), Master of Technical & Professional Communication, Doctor of Ministry, Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Social Work (B.S.W), Master of Social Work (M.S.W), Bachelor of Interdisciplinary Studies, Masters in Communications Disorders (MCD), Masters of Architecture (M.Arch)

📌 Desktop / EUC Lead (Gurugram)
🏢 Artech Infosystems Private
📍 Gurugram