Shift: 24×7 Rotational (including night shifts and weekends)
Key Responsibilities:
• Handle inbound and outbound international customer calls professionally.
• Resolve customer issues efficiently while maintaining high satisfaction.
• Communicate clearly and confidently in English across different accents and cultures.
• Document customer interactions accurately in the CRM system.
• Adhere to process guidelines, SLAs, and quality standards.
• Collaborate with internal teams to ensure prompt resolution of escalated issues.
Required Expertise & Skills:
• Minimum 1 year of proven experience in International Voice Support (mandatory).
• Excellent verbal and written communication skills in English.
• Ability to adapt to changing shifts and work in a 24×7 rotational environment.
Skills: Customer Support, International Bpo, International Voice Process, Customer Service
Experience: 2.00-5.00 Years
Education: Master OF Business Administration (M.B.A), Master of Library & Information Science (MLIS), Bachelor of Business Administration (B.B.A), Master of Public Administration (MPA), Doctor of Business Administration (DBA), PGDM, Post Graduate Programme in Management for Executives (PGPX), PGP