The role primarily requires strong international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.
Key Responsibilities:
- Candidate should have prior work experience in international voice support (US/UK/EU).
- Respond to and resolve tickets over calls in a timely and skilled manner.
- Troubleshoot hardware, software, and basic networking issues.
- Escalate complex problems to second-level support teams
- Maintain accurate records and documentation
- Assist with user account setup, access, and other user related tasks.
- Ensure high levels of customer satisfaction through effective communication and problem resolution.
Required Skills & Qualifications:
- Minimum 1 to 4 years of experience in an international voice process is mandatory.
- Excellent verbal communication and customer handling skills.
- Strong interpersonal, problem-solving, and multitasking abilities.
- Willingness to work in US/rotational shifts.
#LI-Onsite
Skills: Customer Support, International Voice Process, Service Desk, Technical Support, Customer Service
Experience: 1.00-3.00 Years
Education: Bachelor Of Technology (B.Tech/B.E)
📌 Customer support / Technical support (US Voice) (Chennai)
🏢 HTC Global Services Private
📍 Chennai
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