Must HAVE SKILS :: Non-Negotiables

- Minimum 5 Years Relevant experience in Calypso
- Calypso product knowledge L2 Level Must + Calypso dev experience will be an advantage. And support system tools knowledge
- Must have experience with Java, Linux & SQL skills with any RDBMS (Oracle, PostgreSQL, SQL Server)
- Should have excellent communication skills (both verbal and written)
- should have excellent troubleshooting experience with ITSM / ITIL

Required Technical Skills

- Hands-on experience with Calypso (front-to-back processing, common modules relevant to your environment: e.g., Treasury, Derivatives, Collateral, Confirmations).
- Solid Java debugging skills
- Solid SQL skills and experience with RDBMS (Oracle, PostgreSQL, SQL Server) for data investigation and minor fixes. (Basic SQL query required like)
- Comfort with Linux/Unix command line for log collection
- Experience with ITSM tool 'Ivanti Neurons' for incident and change management
- Better to have MX understanding.
- Understanding of calypso Architecture

Required Soft Skills

- Strong customer-facing communication skills and ability to explain technical issues to non-technical stakeholders.
- Analytical and structured problem-solving approach.
- Ability to work under pressure during incidents while maintaining accuracy.
- Team-oriented: coordinate cross-functional teams (L1, L3, Dev, Ops, Business).
- Good documentation skills and attention to detail.

Key Responsibilities

- Act as primary Calypso L2 technical support contact for Calypso incidents and service requests.
- Triage incoming tickets, reproduce issues, and apply documented recovery steps to restore service per SLA.
- Perform root-cause analysis (RCA) for recurring incidents and propose permanent fixes or mitigations
- Conduct Java-level debugging where appropriate: analyze logs,
- Escalate to Level 3 / Development when fixes require code changes, providing detailed technical analysis, reproducible test cases, and impact assessment.




- Execute database queries (SQL) and perform configuration checks on Calypso modules and middleware.
- Monitor application health, perform basic system checks (processes, services, JVM metrics), and coordinate with infrastructure or ops teams for system-level remediation.
- Work within an ITSM tool (Ivanti) to update tickets, communicate status to stakeholders, and document remediation steps.
- Participate in on-call rotations and follow incident management procedures for major incidents.
- Update and maintain runbooks, knowledge base articles, and playbooks for common issues and recovery sequences
- Communicate clearly with customers - provide timely updates, manage expectations, and ensure post-incident follow-up.

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📌 CalypsoSupport Consultant (Bengaluru)
🏢 VDart Software Services
📍 Bengaluru