The Customer Care Executive (CCE) will serve as the primary point of contact for internal and external stakeholders within the CLM Domestic Diversified division. This role involves handling inquiries, processing documentation, maintaining records, and ensuring smooth back‑office operations while upholding Digitide Solutions' standards of service excellence. Responsibilities
• Respond promptly to client and internal queries via phone, email, and chat.
• Process and verify paperwork related to manpower requests and allocations.
• Maintain accurate records in the company's CRM and back‑office systems.
• Coordinate with recruitment, payroll, and operations teams to resolve issues.
• Prepare daily and weekly reports on service metrics and back‑office activities.
• Escalate complex problems to senior management while tracking resolution status.
• Assist in onboarding new employees by verifying documentation and system access.
• Monitor compliance with company policies and regulatory requirements.




• Identify opportunities for process improvement and suggest actionable solutions.
• Provide training and guidance to junior staff on customer service protocols. Qualifications
• Minimum 2 years of experience in customer service or back‑office support.
• Strong communication skills in English; additional languages are a plus.
• Proficiency with MS Office, especially Excel, and familiarity with CRM tools.
• Excellent organizational abilities and attention to detail.
• Ability to multitask and prioritize in a quick‑paced environment.
• Basic understanding of manpower and recruitment processes.
• Problem‑solving mindset with a customer‑focused attitude.
• High school diploma required; associate or bachelor's degree preferred.
• Reliable internet connection and a suitable home office setup.
• Willingness to work flexible hours to meet client needs.

📌 CCE (New Delhi)
🏢 Digitide Solutions
📍 New Delhi