Position: GPS Hardware Specialist

Location: Mumbai

Experience: 2+years

Salary: up to 5.4LPA CTC

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Key Responsibilities:

- Partner Installation & Wiring Support: Guide partners through correct GPS device installation for various vehicle types (cars, buses, trucks, two-wheelers, heavy machinery). Provide wiring diagrams and support for power, ground, relays, immobilizers, panic buttons, fuel sensors, temperature sensors, RFID, cameras, and OBD dongles.

- Configuration & SMS Commands: Assist partners with device setup via SMS commands, GPRS/APN settings, and server IP/port configurations. Maintain a reference library of SMS command sets across supported device models.

- Documentation & Knowledge Base: Create and maintain user manuals, quick-start guides, wiring diagrams, and SMS command sheets. Build internal/external FAQs, troubleshooting guides, and SOPs.

- Partner Training & Enablement: Conduct training sessions for recent partners/installers and onboard new device models with proper documentation.

- Cross-Functional Coordination:



Liaise with device OEMs for hardware/firmware updates and collaborate with software/platform teams to relay hardware-related integration issues.

Requirements:

- Diploma/Degree in Electronics, Electrical, Automobile Engineering, or related field (or equivalent hands-on experience).

- 2+ years of hands-on experience with GPS tracking devices, vehicle wiring, and installation (preferably in GPS/fleet management).

- Strong understanding of automotive electrical systems and practical knowledge of GPS/GPRS configuration via SMS commands.

- Ability to write clear, structured technical documentation and communicate effectively with non-technical partner staff.

- Willingness to travel occasionally for on-site support/training if required.

- Pluses: Support experience in dealer/B2B networks, basic understanding of device-to-server data flow, experience creating training videos, and multilingual abilities (e.g., English/Hindi)

📌 GPS Hardware Specialist (Mumbai)
🏢 Zigsaw
📍 Mumbai