Digitide Solutions Limited is seeking an Operations Executive for its CLM Domestic BFSI – Manpower Back Office division. The role blends operational oversight with frontline customer care, ensuring seamless service delivery, adherence to regulatory standards, and continuous process improvement within a fast‑paced financial services workplace. Responsibilities
• Supervise daily back‑office activities to meet SLA targets and quality standards.
• Coordinate with Customer Care Executives to resolve client inquiries and escalations promptly.
• Monitor and analyze operational metrics, preparing regular performance reports for management.
• Ensure compliance with BFSI regulatory requirements and internal policies.
• Identify process bottlenecks and implement improvement initiatives.
• Manage resource allocation, scheduling, and shift planning for the back‑office team.
• Facilitate training and upskilling of staff on systems, procedures, and customer service best practices.
• Maintain accurate documentation of workflows, SOPs, and audit trails.




• Liaise with BFSI clients to understand their operational needs and provide tailored support.
• Drive continuous improvement through feedback loops and technology adoption. Qualifications
• Bachelor's degree in Business Administration, Finance, or related field.
• Minimum 2 years of experience in operations or back‑office roles within BFSI or similar sector.
• Strong understanding of CLM (Contract Lifecycle Management) processes.
• Excellent communication and interpersonal skills for client and team interaction.
• Proficiency in MS Office suite and familiarity with CRM/ERP systems.
• Analytical mindset with ability to interpret data and generate actionable insights.
• Knowledge of regulatory compliance standards applicable to BFSI.
• Problem‑solving orientation with a customer‑centric approach.
• Ability to work in shifts and handle high‑volume workloads.
• Team player who can lead, motivate, and develop junior staff.

📌 Operations Executive (Chennai)
🏢 Digitide Solutions
📍 Chennai