Job Description
– Tele caller (Recovery) Department: Collection / Recovery Designation: Tele caller – Recovery Executive

Job Type
Full time Job Summary We are looking for a confident and target-oriented Tele caller to follow up with customers, retailers, and distributors regarding pending payments and outstanding dues. The candidate will be responsible for regular payment follow-ups, maintaining customer records, and coordinating with the sales and accounts teams to ensure timely recovery.

Key Responsibilities
• Make outbound calls to customers, retailers, and distributors regarding pending payments.
• Follow up regularly on outstanding dues and overdue payments.
• Remind customers about payment deadlines and confirm payment commitments.
• Coordinate with the sales and accounts teams for payment collection.
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• Update payment status and expected collection dates in Excel or the company system.
• Resolve payment-related queries and coordinate on discrepancies.
• Achieve daily, weekly, and monthly recovery targets.




• Escalate delayed payments and unresolved cases to the reporting manager.
• Maintain professional relationships with customers while ensuring timely recovery. Requirements Required Qualifications & Skills
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Education:
Graduate.
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Experience:
6 months to 2 years in telecalling, recovery, collection, or customer follow-up preferred.
• Good communication skills in Hindi; basic English is preferred.
• Strong convincing, negotiation, and follow-up skills.
• Basic knowledge of MS Excel and computer applications.
• Ability to handle customer objections professionally.
• Target-oriented, confident, and disciplined. Key Performance Indicators (KPIs)
• Number of calls made and successful customer connections.
• Amount of payment recovered against assigned targets.
• Follow-up completion and payment commitment conversion.
• Accuracy of daily reports and customer records. Preferred Candidate: Candidates with experience in payment recovery from retailers, distributors, or business customers will be preferred.

📌 Tele caller (India)
🏢 Aaradhya Group
📍 India