Location:
Sector 135, Noida Work Mode: Full-time | Work from Office

Experience:
4–8 Years At AlignBooks, we’re looking for a hands-on leader to manage our ERP Implementation and Customer Onboarding team. This role goes beyond managing timelines. You’ll own the customer journey from sales handover to successful go-live, ensuring every customer can use AlignBooks effectively across key business functions before transitioning to the Support team. If you understand business processes, enjoy solving complex operational challenges, and can translate business requirements into practical ERP solutions, we’d love to meet you. What You'll Be responsible for: 1. Team Leadership & Operations
• Lead, mentor and manage the ERP implementation and onboarding team.
• Allocate customer accounts, balance workloads and monitor individual and team performance.
• Track onboarding progress, implementation timelines, delays and customer satisfaction.
• Establish clear processes and accountability to improve implementation efficiency. 2. ERP Implementation & Customer Onboarding
• Oversee end-to-end online onboarding across different AlignBooks editions.
• Ensure smooth execution of initial setup, configuration, data migration and system implementation.
• Plan and oversee department-wise training across Finance, Sales, Purchase, Inventory and other business functions.
• Manage User Acceptance Testing (UAT), wherever required.
• Ensure customers can independently execute their key business workflows before go-live and handover to Support. 3. Customer & Stakeholder Management
• Lead joint sessions with customers, functional consultants, Sales, Product and Support teams.
• Handle implementation escalations and resolve operational and functional challenges.
• Identify whether customer issues require additional training, configuration changes, product fixes or a review of new requirements.




• Set explicit expectations around implementation scope, timelines and deliverables. What we are looking for:
• 4–8 years of experience in ERP implementation, functional consulting or customer onboarding.
• At least 2 years of experience managing or leading a team.
• Hands-on experience configuring and implementing ERP systems.
• Strong functional understanding of Finance, Sales, Purchase, Inventory and statutory compliance.
• Experience handling data migration, business process mapping, UAT and end-user training.
• Excellent customer communication, stakeholder management and escalation-handling skills.
• Ability to track team performance, implementation progress and operational metrics.
• A practical, problem-solving mindset with the ability to take ownership from start to finish. What makes you a good fit? You’re someone who understands that successful ERP implementation isn’t just about setting up software. It’s about understanding how businesses operate, getting their processes right and ensuring teams know how to use the system effectively. Benefits & Perks
• Competitive Compensation: Salary aligned with your experience, expertise and contribution.
• Health Insurance: Medical insurance coverage for your well-being.
• Sports & Recreation: Access to badminton, Billiards, table tennis and other sports facilities.
• Lunch Facility: Convenient on-site lunch facility.
• Product Exposure: Hands-on experience across a growing SaaS and ERP ecosystem, diverse business domains and enterprise clients.
• Learning & Development: Opportunities to expand your functional expertise and develop professionally.
• Leadership & Ownership: The opportunity to take charge, build a team and grow into larger leadership responsibilities.
• Collaborative Culture: Work in an environment that values initiative, teamwork, accountability and continuous improvement. To apply, send your resume to [email protected], with the following details: Current CTC, Expected CTC and Notice Period

📌 Manager - ERP Implementation & Customer Onboarding (Noida)
🏢 AlignBooks
📍 Noida