Role Overview Silverfied is looking for a Customer Care Executive to handle customer queries and complaints across phone, email, and chat, ensuring a positive and professional experience for every customer.

Key Responsibilities
1) Handling incoming customer queries through phone, email, chat, or other communication channels 2) Providing accurate, timely, and qualified responses to customer inquiries 3) Maintaining a positive, empathetic, and professional attitude toward customers at all times 4) Resolving customer complaints efficiently by coordinating with internal departments where necessary 5) Following up on customer interactions to ensure their issues have been resolved satisfactorily 6) Recording and maintaining detailed logs of all customer interactions and transactions 7)



Identifying customer needs and suggesting appropriate products or services 8) Maintaining up-to-date knowledge of company products, services, and policies 9) Meeting or exceeding performance targets and customer satisfaction goals 10) Providing feedback to management on recurring issues and customer concerns for continuous improvement Requirements Good communication skills (verbal and written) Basic computer/CRM proficiency Patience, empathy, and a customer-first attitude Prior customer service experience preferred Willingness to work in shifts, if required

📌 Customer Care Executive (India)
🏢 Silverfied
📍 India