Job Description
– IT Systems Administrator Position: IT Systems Administrator Department: IT Operations / Infrastructure

Experience:
1–4 Years

Location:
Hyderabad Employment Type: Full time Role Overview: We are looking for a proactive and hands-on IT Systems Administrator responsible for managing and maintaining the organization's IT assets, employee endpoints, software installations, network connectivity, and client-specific Virtual Desktop Infrastructure (VDI) environments. The individual will serve as the primary point of contact for all IT-related requirements, ensuring employees have properly configured, secure, and fully functional systems to perform their daily responsibilities. The role also involves coordinating with client IT teams, helpdesks, VDI support teams, and hardware vendors to ensure timely resolution of technical issues.

Key Responsibilities
1. IT Systems and Endpoint Management
• Ensure all employee laptops and IT systems are properly configured, maintained, and functioning efficiently.
• Perform system setup, configuration, troubleshooting, upgrades, and preventive maintenance.
• Install, configure, and maintain operating systems, drivers, patches, and required business applications.
• Ensure all systems have the necessary security tools, including antivirus/endpoint protection, and that updates and security patches are current.
• Troubleshoot hardware and software issues, system performance problems, and connectivity issues.
• Manage laptop imaging, OS installation, system formatting, and device readiness for new joiners. 2. VDI Management and Client IT Coordination
• Act as the primary Point of Contact (POC) for all employee VDI-related issues.
• Coordinate VDI access requests, approvals, provisioning, configuration, and setup for client environments.
• Ensure required client-specific software, including Citrix Workspace and other VDI-related components, is installed and configured.
• Coordinate with client helpdesk, infrastructure teams, and IT support teams for VDI access, connectivity, authentication, and performance-related issues.
• Track and follow up on VDI access approvals and provisioning requests to ensure timely onboarding.
• Troubleshoot common VDI issues and escalate complex issues to the appropriate client support teams.
• Maintain records of VDI access, provisioning status, and issue resolution. 3. Hardware and Peripheral Management
• Manage all employee IT hardware requirements, including:
• Laptops and desktops
• Laptop chargers and adapters
• Keyboards and mice
• Headsets, monitors, and docking stations




• Network devices and other IT peripherals
• Diagnose hardware failures and coordinate repairs, replacements, and warranty claims.
• Ensure employees receive the required IT equipment during onboarding and that equipment is collected during offboarding. 4. IT Asset and Inventory Management
• Maintain an accurate and up-to-date inventory of all IT assets.
• Track asset allocation, ownership, serial numbers, configurations, warranty details, and lifecycle status.
• Maintain records of asset issuance, returns, transfers, repairs, and replacements.
• Conduct periodic physical asset verification and reconcile inventory records.
• Ensure proper asset tagging and documentation.
• Track software licenses, renewals, antivirus subscriptions, and other IT-related licenses. 5. Vendor and Procurement Management
• Coordinate with hardware vendors for laptop and IT peripheral procurement.
• Obtain quotations, compare specifications and pricing, and coordinate purchase orders.
• Track hardware deliveries, warranty coverage, repairs, and replacements.
• Maintain vendor relationships and ensure timely fulfillment of IT procurement requirements.
• Coordinate with internal finance and administration teams for procurement documentation and invoice processing. 6. Network and Connectivity Support
• Troubleshoot basic LAN, Wi-Fi, VPN, internet connectivity, and network access issues.
• Assist employees with network configuration and connectivity-related problems.
• Coordinate with internet service providers and network support vendors when required.
• Ensure employees have reliable connectivity to access internal systems and client environments. 7. IT Support and Employee Assistance
• Serve as the first point of contact for employee IT-related issues.
• Provide timely support for hardware, software, operating system, application, and connectivity issues.
• Support employee onboarding and offboarding from an IT infrastructure perspective.
• Maintain an IT issue/request tracker and ensure issues are resolved within agreed timelines.
• Document recurring issues, troubleshooting steps, and standard operating procedures.
• Provide guidance to employees on basic IT security, system usage,



and compliance requirements. Required Technical Skills
• Strong knowledge of Windows operating systems, laptop configuration, and troubleshooting.
• Hands-on experience with laptop imaging, OS installation, drivers, patches, and software deployment.
• Experience with antivirus and endpoint protection solutions.
• Working knowledge of Citrix Workspace and VDI environments.
• Understanding of Active Directory / Microsoft Entra ID, user accounts, access provisioning, and permissions.
• Knowledge of LAN, Wi-Fi, VPN, TCP/IP, DNS, and basic networking concepts.
• Experience managing hardware peripherals and troubleshooting hardware failures.
• Familiarity with IT asset management and software license tracking.
• Working knowledge of Microsoft 365 and standard enterprise productivity applications. Preferred Skills
• Experience supporting employees working in a banking / BFSI client environment.
• Exposure to endpoint management tools such as Microsoft Intune, SCCM, or similar solutions.
• Knowledge of ITIL-based IT service management processes.
• Experience coordinating with enterprise client helpdesks and infrastructure support teams.
• Familiarity with information security practices, endpoint compliance, and access management. Desired Competencies
• Strong troubleshooting and problem-solving abilities.
• Hands-on approach with the ability to independently resolve day-to-day IT issues.
• Excellent coordination and communication skills.
• Strong ownership and accountability for issue resolution.
• Ability to manage multiple IT requests and prioritize based on business impact.
• Good documentation and inventory management skills.
• Ability to work with internal employees, external vendors, and client IT teams. Key Success Measures (KPIs)
• Availability and operational readiness of employee IT systems.
• Timely resolution of hardware, software, network, and VDI issues.
• Turnaround time for new employee laptop and VDI setup.
• Accuracy and completeness of IT asset inventory.
• Timely completion of software installations, antivirus updates, and security patches.
• Timely closure of IT support tickets and requests.
• Effective vendor coordination and procurement turnaround time. Overall Expectation: The IT Systems Administrator is expected to take complete ownership of Blue Spire's day-to-day IT infrastructure and end-user computing requirements, ensuring that employees have reliable, secure, and properly configured systems, with minimal disruption to their work.

📌 Information Technology System Administrator (Hyderabad)
🏢 Blue Spire
📍 Hyderabad