Role summarySDT USI is looking for a Head of Operations to manage and coordinate day-to-day business operations across India. The role will ensure that sales support, order execution, finance administration, procurement, inventory, logistics, service operations, customer support, employee administration, and business systems work together efficiently. The position reports to the Directors of SDT USI and will convert business priorities into clear actions, maintain operating discipline, resolve routine issues, and provide accurate management information. The role covers Pan India operations only. Key roles and responsibilities
· Lead daily operations across SDT USI and coordinate activities between regional teams and business functions.
· Translate management priorities into clear action plans, responsibilities, timelines, and follow-up.
· Oversee sales operations, including CRM discipline, quotations, purchase orders, order processing, invoicing coordination, and customer commitments.
· Monitor accounts receivable, accounts payable, operating expenses, cash requirements, and routine financial administration with the Finance team and external advisers.
· Coordinate procurement, imports, inventory, dispatch, logistics, equipment movements, repairs, calibration, and returns.
· Oversee service operations and customer support, including installation, training, repair, calibration, warranty cases, complaints, and service turnaround times.
· Ensure accurate and timely use of Odoo across CRM, Sales, Purchase, Inventory, Accounting, Expenses, and other relevant modules along with Salesforce operation.
· Develop and maintain standard operating procedures and improve processes that affect cost, delivery, service quality, and internal coordination.
· Prepare weekly and monthly reports on orders, collections, inventory, service performance, expenses, operational risks, and pending actions.




· Coordinate employee attendance, leave, travel, onboarding, records, performance follow-up, and adherence to company policies.
· Work with SDT North America, suppliers, logistics partners, auditors, tax consultants, banks, and other approved business partners on operational matters.
· Ensure timely follow-up of statutory and company compliance requirements and escalate material financial, legal, safety, customer, or employee issues to the Directors. Candidate profile
· Master of Business Administration is a strong choice for this post. Having a Degree in B.
Tech / BE of any Engineering Stream is an add on.
· 12-14 years of relevant experience, including at least five years in a cross-functional operations leadership role.
· Experience in industrial equipment, instrumentation, technical distribution, industrial automation, engineering services, or an import-oriented business is preferred.
· Working knowledge of finance administration, procurement, inventory, logistics, customer service, statutory compliance, and employee administration.
· Robust experience with ERP and CRM systems. Practical experience with Odoo and Salesforce is preferred.
· Experience managing teams or operations across multiple locations in India.
· Willingness to travel within India as required. Skills and competencies
· Operational planning and execution
· Cross-functional team coordination
· Commercial and financial understanding
· Process improvement and problem solving
· ERP CRM and management reporting
· Vendor logistics and inventory management
· Customer service and issue resolution
· Clear communication and decision making
· Integrity accountability and confidentiality Role focusThis is an operations leadership role. The Head of Operations will support sales execution and customer delivery but will not replace the Director or Sales team in sales strategy, key account ownership, product positioning, or business development.

📌 Head of Operations (Kolkata)
🏢 SDT Ultrasound Solutions India
📍 Kolkata