We are looking for an enthusiastic and customer-oriented Ambassador – Operations to lead guided tours and provide memorable experiences to guests.
The role involves conducting tours, sharing information about local history, culture and traditions, interacting with guests, and ensuring excellent customer service.
The candidate may also be involved in promoting tours and generating sales.
Job Responsibilities
Lead guided tours and ensure guests have an engaging and memorable experience.
Share interesting information about local history, culture, traditions and tourist attractions.
Interact with guests and provide excellent customer service throughout the tour.
Coordinate and manage tour activities to ensure smooth operations.
Promote tour packages and experiences to prospective guests.
Assist in generating sales and encouraging guest participation in various experiences.
Handle guest queries and ensure a positive overall experience.
Job Requirements
Bachelor's or Master's degree in Tourism, Travel Management or a related field.
Experience in conducting guided tours and knowledge of local history and culture is preferred.
Excellent communication and interpersonal skills.
Robust customer service and sales abilities.
Passion for travel, exploration and interacting with people.
Fluency in English; knowledge of additional languages will be an advantage.
Ability to engage with guests and confidently present local experiences.