Objective The Head of Operations GCC will lead the complete end-to-end operations function across GCC markets for a fast-growing gifting, flowers, cakes, and e-commerce business. This role is responsible for ensuring seamless execution across fresh production, fulfillment centers, warehousing, inventory planning, logistics, and last-mile delivery while maintaining high customer satisfaction, operational efficiency, and profitability. The role will focus heavily on same-day delivery operations, festive peak readiness, fresh product production, perishables handling, service excellence, and scalable regional growth. Roles & Responsibility
• Lead end-to-end GCC operations strategy aligned with business growth, profitability, and customer experience goals.
• Oversee operations across all GCC markets.
• Build scalable operating models to support expansion into new cities and markets.
• Drive standardization of SOPs while adapting to local market needs. Fresh Production & Fulfillment
• Oversee daily production operations for flowers, bouquets, cakes, hampers, gift assembly, and personalized products.
• Ensure production planning aligns with demand forecasts and order cut-off timelines.
• Maintain freshness standards, product quality, packaging excellence, and dispatch readiness.
• Optimize production manpower productivity, wastage control, and turnaround times. Warehousing & Inventory Management
• Manage warehouses, fulfillment centers, dark stores, and regional hubs.
• Lead inventory planning for flowers, cakes, gifts, packaging materials, and consumables.
• Ensure optimum stock levels with minimal expiry, wastage, or stock-outs.
• Improve inventory accuracy, replenishment cycles, and stock deployment across markets. Logistics & Last Mile Delivery




• Lead in-house fleet and third-party delivery partner performance across GCC.
• Ensure same-day, express, scheduled, and peak-period deliveries are executed efficiently.
• Optimize route planning, rider productivity, delivery cost, and SLA adherence.
• Improve customer handover experience and reduce delivery failures. Peak Season & Event Readiness
• Own operational readiness for key occasions such as Valentines Day, Mothers Day, Eid, Ramadan, Diwali, National Days, Christmas, and other campaigns.
• Develop capacity plans for manpower, inventory, fleet, vendor support, and production throughput.
• Ensure zero service disruption during demand spikes. Cost Control & Profitability
• Manage operational budgets across warehousing, production, manpower, logistics, and fleet.
• Drive cost per order reduction without compromising service quality.
• Improve productivity metrics across hubs, warehouses, riders, and production teams.
• Identify automation and efficiency opportunities. Customer Experience & Quality
• Ensure operations directly support customer promise and brand reputation.
• Minimize cancellations, delays, substitutions, damages, and complaints.
• Maintain service excellence across order journey from placement to delivery. Vendor & Stakeholder Management
• Manage relationships with logistics partners, manpower vendors,



packaging suppliers, and operational service providers.
• Partner with Procurement, Commercial, Finance, HR, Technology, and Country Heads.
• Act as key operations stakeholder in regional leadership planning. Technology & Performance Management
• Drive use of ERP, OMS, WMS, routing tools, dashboards, and operational automation systems.
• Monitor KPIs and drive performance through daily or weekly reviews.
• Build a data-driven operations culture. Team Leadership
• Lead country operations heads and regional functional teams.
• Build robust ownership culture, discipline, and execution excellence.
• Coach and develop future leaders across GCC. Candidate 12+ years of progressive experience in Operations, Supply Chain, or Fulfillment.
• Minimum 5 years in senior leadership role managing multi-city or multi-country operations.
• Strong GCC experience preferred.
• Experience in gifting, flowers, bakery, food delivery, e-commerce, retail, quick commerce, or perishable operations. Technical Expertise
• Fresh production operations management.
• High-volume fulfillment and last-mile delivery.
• Inventory planning for short shelf-life products.
• Workforce planning and productivity management.
• Budgeting and cost control.
• SOP creation and process optimization.
• Technology-led operations management. Leadership Skills
• Strong people leadership and team development.
• Excellent problem-solving and decision-making ability.
• Commercial mindset with strong ownership.
• Ability to perform under pressure during peak seasons.
• Strong communication and stakeholder management skills. (ref:iimjobs.com)

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