Job Description
– Operations Team Leader PREPCA | Pune (Baner) | Full-Time | Work from Office About PREPCA PREPCA is a leading mentorship platform for Chartered Accountancy aspirants across India, Nepal, and Dubai. With over half a decade of experience, 95,000+ students mentored, and a team of 100+ professionals, we are committed to simplifying CA preparation and helping students achieve their goals. Role Overview We are looking for a hands-on Operations Team Leader to manage end-to-end operations across our Mentorship Programs, Test Series, and Classes. The role involves managing the complete student journey, leading the operations team, ensuring seamless service delivery, resolving operational challenges, and driving student satisfaction.

Key Responsibilities
• End-to-End Operations: Manage daily operations across Mentorship, Test Series, and Classes, from student onboarding to ongoing service delivery.
• Student

Experience:
Ensure student satisfaction, handle escalations, resolve complaints, and improve service quality.
• Team Management: Lead, train, and monitor the operations team, ensuring productivity and accountability.
• Process Management: Develop SOPs, streamline workflows, identify bottlenecks, and improve operational efficiency.
• Cross-functional Coordination: Coordinate with Sales, Academic, Faculty, and Mentorship teams to ensure smooth execution.
• Performance Monitoring: Track operational KPIs, student satisfaction, pending issues, and resolution timelines. Experience & Skills Required




• 2–5 years of experience in core operations and team management.
• Strong hands-on experience in managing end-to-end operations and leading teams.
• Experience in Education, EdTech, or Education Services preferred.
• CA education domain experience will be a major advantage.
• Strong leadership, communication, coordination, and problem-solving skills.
• Proficiency in Google Sheets, CRM tools, and operational reporting.
• Solid ownership mindset and ability to handle operational challenges independently. Educational Qualification Graduation or Post-Graduation in any discipline. Compensation Annual CTC: 4-6LPA, based on experience and interview performance. Perks & Privileges
• Health Insurance.
• Earned Leaves (as per company policy).
• Daily meditation sessions.
• Monthly learning, development, and fun activities.
• Employee recognition and reward programs. Additional Job Details ParticularsDetailsEmployment TypeFull-TimeWork ModeWork from OfficeDepartmentOperationsOffice Timings10:30 AM – 7:30 PMWeekly OffSunday (Fixed)LocationBaner, Pune, MaharashtraPreferred CandidatesPune-based or willing to relocate Office Address: 2nd Floor, Sai Heritage, Baner Road, Near State Bank of Mysore, Baner, Pune, Maharashtra – 411045. Join PREPCA If you have strong operational expertise, leadership skills, and the ability to deliver seamless student experiences, we would love to hear from you. Own Operations. Lead Teams. Deliver Excellence. Website: www.prepca.com

📌 Operations Team Leader (Pune)
🏢 PREPCA
📍 Pune