Job Purpose: Lead and manage complex enterprise implementations while acting as a technical escalation point. This role focuses on driving successful delivery of high-impact implementations, designing and troubleshooting identity and HCM integrations, and enabling team scalability through strong technical leadership and mentorship. Who You Are:
• 8+ years of experience in Technical Implementation, Solutions Engineering, or IT Integration roles with increasing responsibility
• Solid expertise in SSO protocols such as SAML 2.0, OAuth 2.0, and SCIM
• Hands-on experience designing and troubleshooting identity provider (IdP) configurations
• Strong experience in HCM integrations with platforms like Workday, SAP SuccessFactors, or similar
• Expertise in API integrations and data synchronization patterns
• Ability to handle complex enterprise-level technical issues and act as an escalation point
• Proven experience in creating documentation, runbooks, and scalable processes
• Experience mentoring and guiding junior technical team members
• Strong understanding of enterprise security concepts including firewalls, SOC 2, GDPR,
and identity governance What Will Excite Us:
• Experience leading complex enterprise implementations end-to-end
• Strong troubleshooting and problem-solving skills in identity and integration scenarios
• Ability to collaborate with cross-functional teams including engineering for issue resolution
• Experience building scalable documentation and operational playbooks
• Strong communication skills with the ability to interact with enterprise clients
• Experience in client-facing or consulting environments What Will Excite You:
• Opportunity to work on complex enterprise implementations and high-impact technical challenges
• Exposure to advanced identity management and HCM integration use cases
• Leadership role with opportunities to mentor and grow team capabilities
• Work closely with cross-functional teams and enterprise clients
• Be part of a fast-paced, solution-driven environment Shift timings: US Shift (6 PM to 3 AM)