About Bill Gosling Outsourcing Bill Gosling Outsourcing (BGO) is a global BPO running contact center, collections and customer service operations across multiple regions and regulatory regimes. Our business runs on technology: contact center platforms, telephony and dialers, WFM, CRM and collections systems, our network, and the endpoints and identities of thousands of employees. The Role We’re hiring a Head of Infrastructure and Security to own that estate end to end. This is a foundational leadership role. You’ll build the function, set the technical and security strategy, and make sure our infrastructure is resilient, our data is protected, and our operations can be audited by any client or regulator. You’ll lead a team of infrastructure, network, platform and security engineers and work closely with the CTO and Head of Engineering. This role is open PAN India. What You’ll Do
• Define and run the infrastructure strategy across data centers, cloud, networking, telephony and site connectivity
• Ensure availability of contact center, telephony/dialer, WFM, CRM and collections systems, with tested disaster recovery and multi-site failover
• Own BGO’s security posture: IAM, endpoint and network security, vulnerability management, patching and incident response
• Run the SOC 2 program, client security reviews and pen testing, and keep compliance with FDCPA, TCPA, CFPB, GDPR and PCI requirements
• Own corporate IT: identity, endpoints, collaboration tools, and joiner/mover/leaver processes at scale




• Drive cost discipline across licensing, cloud spend, carrier contracts and hardware refresh
• Hire, mentor and grow a team able to cover a 24/7 operation
• Lead design reviews, critical incident response, change management, and IaC/observability standards
• Report risk, posture and progress to the executive team and Board What You’ll Bring
• Bachelor’s or Master’s in Computer Science, Engineering, Information Security or a related field
• 10+ years across enterprise infrastructure, cloud and information security, including 4+ years leading teams of 5+
• Deep hands-on experience with AWS, Azure or GCP alongside on-prem and hybrid estates
• Proven ownership of an organization’s security posture, incident response and audits
• Experience with SOC 2, ISO 27001, PCI DSS, GDPR or equivalent regimes
• Experience running multi-site, highly available estates and managing enterprise vendors and spend Nice to Have
• BPO, contact center, collections or financial services background, including telephony and dialer estates
• Experience building a security or infrastructure function from scratch
• Familiarity with AI/LLM workload security, and with M&A; or site integrations
• CISSP, CISM, CCSP or cloud qualified-level certifications Skills Information Security, IT Infrastructure Management, Cloud Infrastructure, Network Security, Identity and Access Management (IAM), SOC 2, ISO 27001, Disaster Recovery, Infrastructure as Code, Contact Center Technology

📌 Head of Infrastructure and Security (India)
🏢 Bill Gosling Outsourcing
📍 India