SULHAA HEALTHCARE LLP

Job Description
– Client Operations Head

About Us
Sulhaa is India's trusted preventive mental wellness and psychoeducation platform, founded by Ms. Alankrita Kumar, a counselling psychologist, and led by Col. Atul Kumar, Director. Built around one guiding philosophy, The Reconciliation of the Self, Sulhaa works across individual therapy, corporate wellness, school and college mental health initiatives, psychoeducation, workshops and experiential wellness formats. Role Overview The Client Operations Head is a managerial role overseeing Sulhaa's operations across Client Operations (therapy and counselling), HR, Business Development, Internal Team Management and Organizational Strategy. The role involves supervising Founder's Associate (FA) Interns, delegating tasks, monitoring performance and working closely with the Founders to strengthen systems and support strategic growth. Eligibility
- Third-year Bachelor's students, or graduates who have completed a Bachelor's degree in Psychology or any business-related degree.

Key Responsibilities
Client Operations & Service Delivery
- Manage client enquiries, onboarding, therapist allocation, scheduling and follow-ups.
- Maintain client databases, session records and feedback records.
- Oversee payment tracking, voucher preparation and reconciliation against completed sessions.
- Monitor client engagement, retention and therapist utilisation, and recommend improvements. Human Resource Management
- Coordinate recruitment, interviews, onboarding and offboarding.
- Manage contracts, attendance records, HR databases and internal communications.
- Facilitate performance reviews,



engagement initiatives and HR policy implementation. Business Development & Partnerships
- Support the development of institutional, corporate, academic and strategic partnerships and service expansion. Team Management & Organizational Strategy
- Directly supervise FA Interns and designated team members: allocate tasks, set timelines, review work and give feedback.
- Maintain task trackers and progress reports; resolve team-level bottlenecks.
- Develop SOPs and internal workflows; coordinate across operations, HR, marketing and finance.
- Collaborate with the Founders on planning and operational decisions. Reporting
- Report to the Founder, Director and Managing Director, as applicable.
- Provide periodic updates, maintain accurate records, and escalate risks and process gaps with recommended solutions. Engagement Details
- Role: Client Operations and HR Head
- Engagement: Retainer-based contract; full-time or part-time
- Duration: One year (extendable)
- Work structure: Six working days per week, as per the selected engagement
- Work setting: Hybrid (remote, with periodic availability at client locations in Delhi NCR)
- Compensation: Fixed monthly retainer (separate structures for full-time and part time)
- Notice period: Three months' written notice
- Lock-in period: Initial three months
-

Working hours
and other terms will be mutually agreed at the time of engagement. Benefits
- Work closely with the Founder and leadership team.
- Exposure to strategy, healthcare operations, HR and business development.
- Managerial experience, leadership development and scope for growth based on performance.

📌 Client Operations Head (Noida)
🏢 Sulhaa Healthcare
📍 Noida