Job Title: Student Success Manager Department: Student Welfare

Location:
University Campus Reports To: Dean Student Welfare / Academic Dean Job Overview The Student Success Manager is responsible for ensuring a positive academic and personal experience for students throughout their university journey. The role focuses on student engagement, retention, academic support, and overall student satisfaction by coordinating with faculty, administration, and support services.

Key Responsibilities
1. Student Engagement & Support Act as the primary point of contact for student concerns and queries. Guide students regarding academic progress, university policies, and campus resources. Develop initiatives to improve student engagement and participation. 2. Student Retention & Success Monitor student performance, attendance, and overall progress. Identify at-risk students and provide support strategies or counselling referrals. Implement retention programs to reduce dropout rates. 3. Academic Coordination Work closely with faculty to track student academic progress. Support students with course planning, academic challenges, and skill development. 4. Student Experience Management Ensure a smooth onboarding and orientation process for new students.



Organize workshops, mentoring sessions, and student development activities. Handle feedback and improve student services. 5. Data Tracking & Reporting Maintain records related to student performance, attendance, and engagement. Prepare reports on student success metrics and improvement initiatives. 6. Collaboration Coordinate with departments such as admissions, academics, career services, and counselling. Support career readiness programs, internships, and placement initiatives. Required Qualifications Bachelor’s or Master’s degree in Education, Management, Psychology, or related field. 2–5 years of experience in student services, academic advising, counselling, or education management. Skills & Competencies Solid communication and interpersonal skills Student counselling and mentoring ability Problem-solving and conflict resolution Organizational and multitasking skills Data analysis and reporting Empathy and student-centric approach Preferred Experience Experience working in higher education institutions or universities. Familiarity with student information systems and academic management platforms.

📌 Student Success Manager (Gurugram)
🏢 K.R. Mangalam University
📍 Gurugram