Role Description The Customer Support Specialist internship at Petlufu is an on-site role based in Jaipur. Interns will respond to customer inquiries via email, chat, and phone, provide order updates, and assist customers in selecting and customizing their pet portraits. The role includes troubleshooting basic technical issues related to orders and the website, documenting customer feedback, and coordinating with the design and operations teams to resolve concerns promptly. Interns will help maintain high levels of customer satisfaction by ensuring timely, clear, and empathetic communication. This position offers hands-on experience in a creative, pet-loving workplace where interns learn customer service best practices and contribute to a positive brand experience. Qualifications
• Strong customer support and customer satisfaction skills, with a focus on clear, friendly, and solution-oriented communication.
• Excellent interpersonal skills,



including active listening, patience, and the ability to build rapport with diverse customers.
• Basic technical support capabilities, with comfort using online tools, e-commerce platforms, and troubleshooting common user issues.
• Analytical skills to track common customer issues, identify patterns, and suggest process improvements.
• Proficiency in spoken and written English; knowledge of additional local languages is an advantage.
• Ability to work on-site in Jaipur, manage multiple queries simultaneously, and stay organized in a fast-paced environment.
• Prior experience in customer service, retail, or e-commerce is beneficial but not required.
• Genuine interest in pets and pet-focused products, with a positive attitude and willingness to learn.

📌 Customer Support Specialist Intern (Jaipur)
🏢 Petlufu
📍 Jaipur