Office Sales Representative (OSR)
- Technical Sales.
Department: Sales & MarketingPosition: Office Sales Representative (OSR) – Technical SalesExperience: 2
- 3 YearsReporting To: Sales Manager / ManagementWork

Location:
Kandivali West, MumbaiEmployment Type: Full-Time (Work from Office) Job SummaryWe are looking for an experienced and technically sound Office Sales Representative (OSR) to manage inside sales activities, customer relationships and technical sales enquiries for our industrial pumps and valves business. The candidate will be responsible for generating and qualifying leads, understanding customer process requirements, assisting in pump selection, preparing quotations, handling technical queries and coordinating with the internal sales and technical teams. The role requires a combination of sales skills, technical understanding, customer relationship management and strong follow-up capabilities. Roles & Responsibilities1. Lead Generation & Business Development
• Identify and generate recent business opportunities through cold calling, emails, WhatsApp and inbound enquiries.
• Contact potential customers across chemical, pharmaceutical, paint, specialty chemical and other industrial sectors.
• Understand customer requirements and qualify potential sales opportunities.
• Maintain and regularly update the customer and prospect database. 2. Technical Sales & Customer Enquiry Management
• Understand customer process requirements and application details.
• Assist in identifying suitable pump types and specifications based on customer requirements.
• Handle basic technical queries related to pumps, valves, materials and applications.




• Coordinate with the technical team for complex application-related queries and pump selection.
• Explain product features, applications and technical benefits to customers. 3. Pump Selection & Quotation Preparation
• Collect technical information, operating parameters and application details from customers.
• Assist in pump selection based on flow rate, head, temperature, viscosity, material compatibility and other application parameters.
• Prepare and share technical and commercial quotations.
• Follow up on submitted quotations and maintain quotation status.
• Coordinate with the internal team for pricing, technical approvals and delivery timelines. 4. Sales Conversion & Coordination
• Present product solutions and commercial proposals to customers.
• Handle customer objections and assist in commercial negotiations within approved company guidelines.
• Convert qualified enquiries into business opportunities.
• Achieve assigned calling, enquiry handling, quotation and sales targets.
• Coordinate with the Sales Coordinator (SC) for further sales processing, order follow-ups and customer requirements. Required Skills & Competencies
• Good communication and convincing skills.
• Experience in inside sales, industrial sales or technical sales.




• Basic technical understanding of industrial pumps, valves and engineering products.
• Knowledge of pump selection and technical quotation preparation.
• Ability to understand customer applications and technical requirements.
• Strong customer relationship and follow-up skills.
• Proficiency in MS Excel, Word, email and CRM software.
• Good negotiation, problem-solving and coordination skills.
• Target-oriented approach with a willingness to learn and grow. Preferred Candidate Profile
• Candidates with experience in industrial equipment, pumps, valves, mechanical engineering products or technical sales will be preferred.
• Diploma / Graduate in Mechanical Engineering or a relevant technical or business qualification.
• Prior experience handling technical enquiries, pump selection and quotations will be an added advantage.
• Candidates should be comfortable handling customers over calls, emails and WhatsApp. Key Performance Indicators (KPIs)
• Number of new leads generated and qualified.
• Customer calls and follow-ups completed.
• Technical enquiries handled.
• Pump selections and quotations prepared.
• Quotation follow-up and conversion ratio.
• Customer response time and enquiry management.
• Achievement of assigned sales targets. Career GrowthThis position offers an opportunity to grow from Office Sales Representative (OSR) to Sales Coordinator (SC), with increased responsibility in managing customer accounts, technical sales coordination and business development. Reach us at
- [email protected]

📌 Office Sales Representative (Mumbai)
🏢 sando rotary equipments private
📍 Mumbai