Swire Digital Centre ,established in April 2019 is a owned subsidiary of the longstanding Swire Shipping, a company with almost 150 years of history. SDC is looking to Hire 5
- 6 years-Application System Analyst(D365) for Bangalore Location Position is Hybrid
- 3 days WFO and 2 days WFH

Job Description
– Application System analyst Role Purpose (Why do we need this role?) The primary objective of the role is to accelerate service to the extracts value chain first and foremost and supporting our D365 (FP and O) users. At times that will be fulfilling requests or resolving incidents as quickly as possible within the SolarWinds (Or similar) incident and request management system relating to permissions, help support or managing AAD accounts. Secondary might be engaging with our global data systems or specialists – particularly infrastructure, global data or similar. Where immediate resolution is not possible the priority assessment and path to escalation is critical deciding between immediate escalation for Extracts and Global systems in and out of hours or local country assignment for intervention during normal business day

Key Responsibilities
(What is this role responsible for delivering?) Technical experience and capability.
• Experience of AD/AAD user management and basic account add, modify, delete and support.
• AD/OU permissions level support experience.
• D365 application support experience particularly understanding users' needs and discerning between support needs and requests for change.



Particularly experience within F&O; should be documented and explained.
• Strong incident management knowledge and experience in a global organisation.
• Confident speaking with users about their problems and understanding their problems if they are not always explicit technically.
• Must be a positive communicator with users in English and mostly on Teams where the users are not in the same room.
• Must be able to make decisions under pressure on where in an escalation process an issue exists – if that requires someone to be woken up on call immediately or where that can be assigned to an analyst for “in hours” service.
• Ability to support non-technical users to understand their application issues and challenges.
• Ability to work with support specialists and develop “known issue” scripts to ensure that they can be resolved at first contact next time by anyone in the team.
• Ability to pro-actively manage requests in other teams and drive resolution where appropriate. These may be in different countries at times. Safety
• Take responsibility for the safety of myself and those around me by displaying safety leadership principles (i.e. Safety I’s & Accountability ladder).
• Challenging and stopping unsafe acts and behaviours or unsafe conditions.
• Comply with the Global Safety Standards, Polices and Operating Procedures. Key Qualifications & Skills (What knowledge will ensure success in the role?)
• Qualifications
• Minimum 4+ years.
• Any Graduate

📌 Application System Analyst (Bengaluru)
🏢 Swire Digital Centre
📍 Bengaluru