Function: Human Resources – Shared Services Reporting To: HR Shared Services Team Lead / Manager

Location:
Pune Role Type: HR Operations / Onboarding / HRMS / BGV / Employee Lifecycle Role Purpose To deliver accurate, timely and employee-centric HR operations across the employee lifecycle, with a strong focus on onboarding, HRMS administration, employee data integrity and service delivery through HR Shared Services. The role will support standardisation, process compliance and continuous improvement across HR processes at Thermax.

Key Responsibilities
• Digital Onboarding: Own and coordinate the end-to-end digital onboarding journey from pre-joining to joining and post-joining formalities, ensuring a smooth candidate-to-employee transition.
• Onboarding Systems & Documentation: Manage digital forms, document collection and verification, employee data capture, task completion, reminders and onboarding status tracking through the HRMS and related tools.
• Background Verification (BGV): Coordinate pre-employment verification with BGV vendors, track completion, follow up on pending or discrepant cases, and maintain records and reports.
• HRMS Administration: Perform hands-on transactions in the HRMS, preferably Darwinbox, including employee profile creation and updates, workflow/task management, user access or role-related requests, and maintenance of employee records.
• Employee Lifecycle Operations: Process and maintain records for new hires, employee changes, transfers, benefits-related updates, confirmations and exits in accordance with approved policies and defined timelines.
• Data Quality & Compliance: Ensure employee information and documents are complete,



accurate and updated on time; conduct checks and resolve discrepancies while maintaining confidentiality and data privacy.
• Employee Support: Act as a first point of contact for defined HR queries through the prescribed service channels; provide accurate guidance, track requests and escalate cases where required.
• Service Delivery & Controls: Work to agreed service-level timelines, maintain process checklists and trackers, monitor pending actions and ensure appropriate documentation and audit trails.
• Reporting & Insights: Prepare regular reports on onboarding progress, pending documentation, HR transactions, query volumes and service performance using HRMS reports and Microsoft Excel.
• Process Improvement: Identify recurring issues, manual steps and opportunities to simplify or automate HR processes; support HRMS enhancements, user testing, SOP updates and change implementation.
• Stakeholder Coordination: Coordinate with Talent Acquisition, HR Business Partners, Payroll, IT, candidates and hiring managers to resolve onboarding and employee lifecycle issues.
• Undertake other responsibilities assigned by the HR Shared Services Team Lead/Manager, in line with the role. Education & Experience
• Graduate in Human Resources, Business Administration, Commerce or a related discipline.
• Typically 3 to 5 years of relevant experience in HR Operations,



HR Shared Services or HR administration, with demonstrable hands-on experience in digital onboarding.
• Practical experience working on an HRMS is essential; experience with Darwinbox is strongly preferred.
• Experience managing candidate-to-employee onboarding workflows, digital forms, document collection, employee master data and lifecycle transactions is highly desirable. Required Skills & Competencies
• Strong hands-on capability in digital onboarding and HRMS transactions; comfortable navigating workflows and resolving routine system/process issues.
• Good working knowledge of Microsoft Excel, Word and Outlook; ability to maintain trackers and prepare accurate operational reports.
• High attention to detail, data accuracy and disciplined follow-through on pending actions.
• Positive written and verbal communication, with a service-oriented approach to employee and stakeholder queries.
• Ability to manage multiple transactions and deadlines while maintaining confidentiality and compliance.
• Problem-solving mindset, willingness to learn new tools and ability to identify process improvement opportunities.
• Ability to work independently as well as collaboratively with cross-functional teams. Success Measures
• Timely and accurate completion of digital onboarding and employee lifecycle transactions.
• Completeness of employee documentation and accuracy of HRMS data.
• Adherence to agreed service-level timelines and quality standards.
• Effective resolution and escalation of employee queries.
• Improvement in process efficiency, reduced manual follow-ups and reliable operational reporting.

📌 HRSS Executive (Pune)
🏢 Thermax
📍 Pune