Lead Associate – Technical Operations Reports To Manager, Repair and Warranty Administration Division Maintenance and Technical Services Department Material Services Brief Description The Analyst, Repair manages the repair lifecycle for company-owned materials, ensuring strong vendor performance, timely turnaround, accurate repair cost review, and maximum value recovery through warranty, campaign, and reimbursement opportunities. This role analyzes repair and warranty data to identify trends, resolve issues, recommend process improvements, and support cost-control initiatives such as RFPs, contract compliance actions, and policy updates that align with the company’s operational growth.

Key Responsibilities
• Manage repair vendor performance by confirming work scopes, reviewing invoices, monitoring turnaround times, and ensuring contract compliance, punctuality, and reliability.
• Partner with maintenance facilities and repair vendors to resolve discrepancies, clarify repair requirements, and support timely material return-to-service.
• Coordinate warranty claims across the applicable fleet by researching aircraft component removals, validating eligibility, and maintaining unserviceable inventory through claim completion.
• Build and maintain skilled vendor relationships through regular communication, performance monitoring, and issue escalation when needed.
• Issue and manage RFPs for aircraft maintenance and repair services, supporting cost control, supplier selection, and long-term agreement compliance.
• Review component work scopes to ensure required Airworthiness Directives, Service Bulletins, Engineering Orders, and engineering or reliability instructions are incorporated as applicable.
• Coordinate with OEMs, Maintenance Planning, Materials, and Engineering to ensure material availability for scheduled removals, service bulletins,



fleet campaigns, and related maintenance events.
• Submit and manage warranty claims for unscheduled out-of-service events, scheduled removals, Engineering Orders, Service Bulletins, and supplier commitment letters.
• Negotiate claims and settlements with external suppliers for labor and material costs when rework or replacement activity is not covered by established warranty agreements.
• Maintain working knowledge of supplier agreements, warranty provisions, repair order processes, claim-submission requirements, and related contractual obligations.
• Use Outlook and related business tools to schedule, coordinate, and communicate repair, warranty, and cross-functional events.
• Maintain familiarization with required training outlined in Section 100.03, Maintenance Training for Maintenance Organization Personnel, and ensure training remains current before performing assigned functions and tasks.
• Perform other duties as reasonably requested by the Manager, Repair and Warranty Administration. Authority
• Authorize material scrapping in accordance with company policy and applicable procedures.
• Create and manage Repair Orders as required to support repair activity and material disposition. Qualifications
• Bachelor’s degree in Business, Engineering, Aviation, or a related field required; equivalent aviation industry and/or military experience may be considered in lieu of a degree.
• Advanced degree preferred.
• FAA certification preferred; equivalent aviation industry and/or military experience may be considered in lieu of certification.
• Three to five years of aviation industry experience in maintenance, aircraft operations, repair administration, or related technical operations required.
• Experience with Airbus A320 family aircraft maintenance, aircraft components, and commercial aviation repair processes preferred.

📌 Lead Associate – Technical Operations (Gurugram)
🏢 Atain
📍 Gurugram