Customer Success (India)

Customer Success (India)

13 Nov
|
SpecReview AI
|
India

13 Nov

SpecReview AI

India

What you will do
• Customer reach: visit machine shops, fabricators and component makers in your region's industrial clusters; book and run live demos on the customer's own drawings; follow up leads from the website, cold emails and LinkedIn.
• Onboarding: call every new signup in your region within 24 hours, set up their account and rate card, and get them to run their first analysis.
• Training: train shop owners, estimators and quality engineers to use SpecReview for RFQs, quality plans and PPAP, in person and over video calls.
• Sales: convert trials to paid plans, collect payment, track renewals, and keep your pipeline updated in the SpecReview admin/leads panel.
• Marketing execution: run local demo sessions and webinars, share customer success stories, support LinkedIn and WhatsApp campaigns, and attend industry association meets and trade events in your region.
• Partners: help onboard local consultants and CAD/quality trainers into the SpecReview Partner Program.
• Exporters: identify shops that export or supply overseas buyers and introduce them to SpecReview's export documents offering.
• Voice of the customer: bring back feedback, wrong outputs and feature requests to the product team every week. What we are looking for Must have
• Diploma or BE in Mechanical / Production / Industrial Engineering.




• 2–5 years in a machine shop, tool room, QA/inspection, or B2B industrial sales.
• Can read engineering drawings: tolerances, GD&T; basics, surface finish, materials.
• Local language plus working English: Hindi for Delhi NCR; Kannada for Bangalore (Tamil or Telugu a plus).
• Own two-wheeler and willingness to travel daily across your region. Good to have
• Experience selling cutting tools, CNC machines, metrology instruments or CAD/CAM software.
• Knowledge of PPAP, control plans, ISO 9001, IATF 16949 or AS9100 documentation.
• Existing contacts in your region's manufacturing clusters. What success looks like in your first 90 days
• 40+ shop visits a month and 20+ live demos a month.
• Every new signup in your region onboarded within 24 hours.
• 20–50 recent paying customers by day 90.

What we offer
• Fixed salary plus incentive on every paid customer you bring and renew.
• Travel allowance.
• Work directly with the founding team in an early-stage AI startup, with growth into a regional team-lead role as SpecReview expands.

How to apply
email your CV to [email protected] with the subject "Customer Success & Sales Executive — Noida" or "— Bangalore".

📌 Customer Success (India)
🏢 SpecReview AI
📍 India

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