Company: DGS Group Builders & Developers Department: CRM

Location:
Goregaon, Mumbai

Experience:
2–5 Years

Salary:
As per industry standards Qualification: Graduate

Job Description
We are seeking a proactive and customer-oriented CRM Executive to manage customer relationships and provide efficient post-sales support. The candidate will be responsible for handling customer queries, coordinating documentation, payment follow-ups, and ensuring a smooth customer experience from booking to possession.

Key Responsibilities
• Handle customer queries through calls, emails, and WhatsApp.
• Maintain customer records and update CRM databases.
• Coordinate booking forms, agreements, and registration documentation.
• Follow up with customers regarding payment schedules and outstanding dues.




• Coordinate with internal departments for customer-related matters.
• Handle customer complaints and ensure timely resolution.
• Assist in possession formalities and customer handovers.
• Maintain MIS reports and daily activity records. Required Skills
• Valuable verbal and written communication skills.
• Knowledge of real estate CRM operations.
• Customer relationship and coordination skills.
• Basic knowledge of MS Excel and CRM software.
• Strong follow-up and problem-solving abilities.

Skills:
crm,communication,builders,excel

📌 Customer Relationship (Mumbai)
🏢 DGS Group Builders And Developers
📍 Mumbai