ORN Journey Advisor – Europe Group Tours (GIT)

Experience:
1 Year to 5+ years Role purpose Convert ORN.com enquiries into confirmed Europe group holiday bookings by understanding customer needs, recommending suitable packages, explaining the product accurately and maintaining disciplined follow-up until closure.

Key responsibilities
• Contact assigned customers within the prescribed SLA and understand destination, travel dates, passenger profile, budget and decision timeline.
• Recommend suitable ORN Europe GIT packages, such as Wonders of Europe, Grand Tour of Europe, Glimpses of Europe and other active itineraries.
• Explain routes, hotels, sightseeing, coach arrangements, meals, visa, insurance, inclusions, exclusions, payment terms and booking conditions accurately.




• Build customer confidence through consultative selling, explicit communication and value-based recommendations.
• Maintain callbacks, WhatsApp follow-ups, appointments and next actions according to the lead-management process.
• Record accurate CRM status, call notes, EBD, likely booking date and disposition reasons.
• Work with the SME for product guidance, objections, negotiation and closure support; work with the Process Manager on lead discipline.
• Secure confirmed bookings and complete documentation and payment follow-ups as required.

📌 Travel Advisor (Gurugram)
🏢 ORN Journeys
📍 Gurugram