Role Description The Customer Tech Support Executive is a full-time, on-site role based in Mumbai. This role involves responding to customer inquiries, providing technical support for ALOGIC products, and guiding users through installation, configuration, and usage issues. The executive will analyze and troubleshoot hardware and connectivity problems, document cases and resolutions, and escalate complex issues to the appropriate internal teams when needed. Day-to-day responsibilities include managing support tickets, delivering clear communication across phone, email, and chat, and ensuring a consistent, positive customer experience. The role also includes gathering customer feedback and contributing insights to improve products, documentation, and support processes. Qualifications
• Strong Customer Support and Customer Service skills, with the ability to handle queries professionally and empathetically.




• Technical Support and Troubleshooting skills for consumer and commercial electronics, IT, A/V, or data products.
• Analytical Skills to diagnose issues, identify root causes, and recommend effective solutions.
• Clear verbal and written communication skills for interacting with customers and internal teams.
• Basic understanding of IT hardware, connectivity (USB, HDMI, docking stations, hubs), and operating systems is preferred.
• Ability to work in office in Mumbai, manage time effectively, and prioritize multiple support requests.
• Previous experience in technical or customer support roles is beneficial.
• A diploma or degree in electronics, computer science, information technology, or a related field is an advantage.

📌 Customer Tech Support Executive-Rotational Shift (Mumbai)
🏢 ALOGIC
📍 Mumbai