Customer Support Representative – B2B SaaS & AdTech (Fully Remote, India) Bottomlines.ai is hiring a Customer Support Representative to support customers using PathFinder, our SaaS platform for programmatic advertising teams, with tools for inventory discovery, monitoring and sellers.json management. This is a fully remote position based in India. You'll be responsible for handling customer enquiries, answering product-related questions and helping customers resolve issues quickly and professionally.

What you'll do
• Handle customer enquiries via email, chat and other support channels.
• Respond to customer questions about PathFinder and its features.
• Help customers navigate the platform and understand their reports.
• Troubleshoot basic technical issues and assist with resolving problems.
• Identify and escalate bugs or complex technical issues to the relevant team.
• Follow up on open support requests to ensure timely resolution.
• Maintain explicit records of customer enquiries and support interactions.
• Provide a friendly, professional and helpful customer experience. What we're looking for




• Previous experience in customer support or customer service.
• Excellent written and spoken English.
• Strong communication skills and a customer-first mindset.
• Good problem-solving skills and attention to detail.
• Comfortable working with web applications and basic technical tools.
• Ability to manage multiple enquiries and prioritise requests.
• Reliable, organised and able to work independently.
• Comfortable working in a fully remote environment. Experience in B2B SaaS, AdTech or digital advertising is an advantage.

What we offer
• Fully remote position – work from anywhere in India.
• Opportunity to join a growing international SaaS company.
• Direct collaboration with the founders.
• Opportunity to grow with the company. To apply
• Submit your CV or LinkedIn profile along with a short introduction describing your previous customer support experience and why you're interested in joining Bottomlines.ai.

📌 Customer Support Representative (India)
🏢 Bottomlines.ai
📍 India