Company Description TSG Hotels and Resorts is a leading hospitality group in the Andaman & Nicobar Islands, operating multiple properties in Port Blair, Havelock, and Neil. As a locally owned business, the group has deep roots in the islands, with a history that dates back to the 1930s. TSG Hotels and Resorts focuses on delivering quality guest experiences across its hotels and resorts. Team members benefit from working with an established brand that values local heritage, service excellence, and long-term growth within the region. Role Description The Duty Manager is a full-time, on-site role based in Port Blair and is responsible for overseeing daily hotel operations during assigned shifts. This role includes supervising front office activities, coordinating with housekeeping and food and beverage teams, and ensuring that guest check-in, stays, and check-out processes run smoothly. The Duty Manager handles guest queries and complaints, ensures service standards are consistently met, and supports the team in delivering an exceptional guest experience. The role also involves monitoring occupancy, assisting with reservations, managing staff schedules during the shift, and ensuring compliance with company policies and safety procedures.



The Duty Manager reports operational issues to senior management and helps implement improvements to drive efficiency and guest satisfaction. Qualifications
• Experience in hotel operations or front office management, preferably in a resort or multi-property environment.
• Strong guest service and relationship management skills, with the ability to handle guest feedback and resolve issues effectively.
• Team leadership and supervision skills, including the ability to coordinate cross-functional departments during a shift.
• Good organizational and time management abilities, with attention to detail in daily operations and reporting.
• Effective verbal and written communication skills in English; additional local or international languages are an advantage.
• Basic understanding of hospitality systems such as property management, reservations, and billing software.
• Ability to work flexible hours, including evenings, weekends, and holidays as required by hotel operations.
• Diploma or degree in Hotel Management, Hospitality, or a related field is preferred; equivalent experience in hospitality may be considered.
• Knowledge of safety, security, and emergency procedures within a hotel setting.
• Professional, inclusive, and respectful approach when working with guests, colleagues, and external partners.

📌 Duty Manager (Port Blair)
🏢 TSG Hotels and Resorts
📍 Port Blair