Job Title API Support Engineer (API Integration B2B Travel) Company: AIRIQ B2B Online Pvt. Ltd.

Experience:
35 Years Department: Technical Support / API Integration Industry: Travel Technology / B2B Travel Employment Type: Full-time Work

Location:
Gurugram Role Overview: We are looking for a technically proficient and customer-oriented API Support Engineer to manage API-related client queries, integration support and technical troubleshooting for our B2B travel platform.
The ideal candidate should have a strong understanding of API integrations, hands-on experience with API testing tools, and the ability to coordinate with clients, external suppliers and internal technical teams to ensure seamless platform connectivity and operational efficiency.

Key Responsibilities
• Manage technical support queries from B2B travel agents, corporate clients and API partners.
• Assist clients with API integration, configuration, testing and troubleshooting.
• Test and validate API requests and responses using Postman.
• Analyse API logs, JSON/XML payloads, error codes and responses to identify technical issues.
• Troubleshoot flight and hotel booking-related issues, including search, pricing, availability, booking, ticketing, cancellations and amendments.
• Coordinate with internal development and API teams to resolve complex technical issues.
• Liaise with external suppliers, airlines, hotel aggregators and API partners for connectivity-related concerns.
• Support clients during UAT, API testing and production go-live activities.
• Monitor support tickets and ensure timely resolution within defined SLAs.
• Maintain technical documentation, integration records and issue-resolution reports.
• Identify recurring technical issues and recommend process improvements.



Required Skills &

Qualifications:
• 35 years of experience in API Support, Technical Support or API Integration.
• Strong understanding of REST APIs, HTTP methods, status codes and authentication mechanisms.
• Hands-on experience with Postman for API testing and troubleshooting.
• Positive knowledge of JSON and XML structures.
• Ability to analyse API request/response payloads and troubleshoot integration errors.
• Basic understanding of SQL and database queries.
• Familiarity with Swagger/OpenAPI documentation.
• Strong analytical, problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to handle clients independently and coordinate with cross-functional teams. Preferred Industry & Domain

Experience:
• Prior experience in B2B Travel Technology, OTA or Travel API platforms is highly preferred.
• Understanding of flight and hotel booking workflows.
• Knowledge of GDS, LCC, PNR, airline suppliers and hotel aggregators.
• Experience working with third-party travel APIs and B2B booking engines.
• Exposure to API integration, UAT and production deployment processes. Ideal Candidate Profile:
• Technically sound with a customer-first approach.
• Strong ownership and accountability towards issue resolution.
• Comfortable interacting with both technical and non-technical stakeholders.
• Capable of managing multiple support requests simultaneously.
• Proactive in identifying integration gaps and preventing recurring issues.
• Adaptable to a fast-paced travel technology environment. Role Objective: To ensure seamless API integration, efficient technical support, timely issue resolution and an enhanced operational experience for AIRIQ's B2B travel clients and partners.

📌 Technical Support Engineer (Gurugram)
🏢 AIRIQ 365
📍 Gurugram