Company DescriptionAutoModules is an automotive diagnostic and production testing solutions provider based in Hyderabad, India, serving workshops, dealerships, OEM suppliers, and Tier-1 manufacturers. The company specializes in providing advanced diagnostic tools, commercial vehicle testing solutions, and tailored end-of-line (EOL) testing systems. AutoModules collaborates with leading global technology partners to deliver reliable and innovative automotive diagnostic solutions. Our team works in a technically dynamic environment, gaining exposure to advanced diagnostic equipment, heavy-duty vehicle technologies, and international industry partnerships. Role DescriptionThis is a full-time, on-site role for a Technical Support Specialist – Truck Diagnostics, based in Hyderabad. The specialist will provide technical assistance and troubleshooting support for heavy-duty commercial vehicle diagnostic tools and systems. The role involves supporting customers with the installation, configuration, operation, and effective use of truck diagnostic equipment. Responsibilities include diagnosing technical issues in commercial vehicles, assisting customers with fault code interpretation, guiding users through diagnostic procedures, and resolving hardware and software-related issues. The specialist will also provide remote and on-site technical support to workshops, dealerships, and fleet operators. The role requires practical experience in truck diagnostics, a strong understanding of commercial vehicle systems, and the ability to communicate technical solutions effectively to customers.





Key Responsibilities
• Provide technical support for heavy-duty truck and commercial vehicle diagnostic tools.
• Assist customers with the installation, setup, configuration, and operation of diagnostic equipment.
• Perform troubleshooting and support customers in identifying vehicle faults using diagnostic scanners.
• Interpret diagnostic trouble codes (DTCs) and assist with identifying possible causes of vehicle issues.
• Demonstrate knowledge of commercial vehicle systems, including engine, transmission, ABS, EBS, ECU, and other electronic control systems.
• Guide customers through diagnostic procedures, live data analysis, system testing, and fault identification.
• Provide remote and in office technical assistance to workshops, dealerships, and fleet operators.
• Identify hardware and software-related issues and coordinate with manufacturers or engineering teams for complex cases.
• Maintain records of technical support activities, customer issues, and resolutions.
• Conduct product demonstrations and provide basic training to customers on diagnostic equipment.




• Follow up with customers to ensure effective issue resolution and customer satisfaction. Qualifications
• 1-2 years of hands-on experience in automotive diagnostics, specifically in commercial vehicles or heavy-duty truck diagnostics.
• Diploma in Automobile Engineering, Mechanical Engineering, Electrical Engineering, Electronics, or a related technical discipline is mandatory.
• Practical experience using commercial vehicle diagnostic scanners and troubleshooting tools.
• Good understanding of heavy-duty vehicle systems, including engine management, transmission, ABS, EBS, ECU, and other electronic systems.
• Ability to read and interpret diagnostic trouble codes (DTCs), analyse live data, and identify vehicle faults.
• Strong technical troubleshooting and analytical skills.
• Good customer support and communication skills, with the ability to explain technical issues and solutions clearly.
• Ability to work independently and handle customer support requirements effectively.
• Comfortable with on-site customer visits and travel within and outside Hyderabad when required.
• Good written and verbal communication skills in English. Knowledge of Hindi and regional languages is an advantage.
• Familiarity with technical documentation, support reporting, and ticketing systems is preferred.

Experience:
1-2 years

Education:
Diploma in a relevant engineering discipline (Mandatory)

Job Type
Full time
• Work

Location:
On-site, Hyderabad

📌 Technical Support specialist (Hyderabad)
🏢 AutoModules
📍 Hyderabad