Company: Doddamane Constructions Department: Client Relationship & Project Coordination

Experience:
2–3 Years Employment Type: Full-time About Doddamane Constructions Doddamane Constructions is a growing construction company focused on delivering quality homes through transparent processes, thoughtful execution and strong customer relationships. We believe that building a home is more than a construction project. It is a significant milestone in a customer's life, and we want every customer to have a smooth, transparent and reassuring experience throughout their journey with us. We are looking for a proactive and organised Customer Success Manager who will own the customer communication and coordination journey from the pre-sales closure stage through project execution and final handover. Role Overview The Customer Success Manager will serve as the primary point of contact for customers once a construction project reaches the closure stage. The individual will be responsible for managing customer conversations, coordinating with internal teams, providing regular project updates, tracking customer requirements and ensuring timely responses to queries and concerns. The role involves working closely with the management, site supervisors, architects, design teams and other stakeholders to ensure that customers are consistently informed and their expectations are managed throughout the project lifecycle. This is a customer-facing role that requires excellent communication skills, strong ownership, responsiveness and the ability to manage multiple conversations and tasks simultaneously. The ideal candidate should be someone who can take ownership of a customer relationship, anticipate requirements, proactively communicate updates and ensure that nothing falls through the cracks.

Key Responsibilities
1. Customer Relationship Management
• Act as the primary point of contact for customers from the pre-sales closure stage until project handover.
• Participate in customer introductions and transition meetings during the final stages of the sales process.
• Build and maintain strong, professional relationships with customers.
• Understand customer expectations, requirements and preferences.
• Ensure all customer interactions are handled professionally, promptly and with clarity.
• Maintain consistent communication and ensure customers feel informed and supported throughout the project.
• Proactively address customer queries and ensure timely resolution or escalation. 2. Project Coordination & Communication
• Coordinate with internal project teams, site supervisors, architects and management to gather project updates.
• Share regular progress updates with customers,



including construction milestones and important developments.
• Follow up with the respective teams to obtain information and ensure timely communication.
• Coordinate customer meetings, site visits and project discussions.
• Track important project milestones, timelines, pending activities and customer dependencies.
• Ensure customers are informed about any changes, delays or developments that may impact project timelines.
• Maintain clear documentation of customer discussions, decisions and agreed action items. 3. Customer Requirements & Expectation Management
• Understand and document customer requirements, preferences and expectations.
• Coordinate customer inputs related to materials, finishes, design selections and other project-related decisions.
• Ensure customer requests are communicated to the relevant internal teams.
• Track pending customer approvals, selections and decisions.
• Ensure all agreed changes and discussions are documented and communicated to the concerned teams.
• Manage customer expectations through transparent and proactive communication.
• Ensure additional requests or scope changes are appropriately communicated to management for review and approval. 4. Issue Resolution & Escalation
• Act as the first point of contact for customer concerns, queries and feedback.
• Understand the issue, coordinate with the relevant team and ensure appropriate follow-up.
• Take ownership of tracking issues until they are resolved.
• Escalate technical, commercial or execution-related matters to management wherever required.
• Keep customers informed about the status of their concerns rather than waiting for them to follow up.
• Maintain a professional and solution-oriented approach, especially during challenging customer conversations. 5. Project Documentation & Reporting
• Maintain customer-wise project records and communication history.
• Track project milestones, customer approvals, pending requirements and action items.
• Maintain a structured tracker for customer requests, issues and resolutions.
• Prepare periodic customer status reports and internal updates.
• Ensure important decisions and commitments are documented for future reference.
• Coordinate the customer communication and documentation process during project completion and final handover.



Skills & Experience Required
• 2–3 years of experience in Customer Success, Client Servicing, Account Management, Project Coordination or a similar customer-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management abilities.
• Excellent follow-up skills and a strong sense of ownership.
• Ability to manage multiple customers, conversations and priorities simultaneously.
• Good organisational and project coordination skills.
• Ability to communicate with different stakeholders and teams.
• Strong problem-solving abilities and a proactive approach.
• Comfortable handling customer concerns, difficult conversations and escalations.
• Good working knowledge of Google Workspace, MS Office, spreadsheets and project management tools. Industry experience in construction is not mandatory. Candidates from IT services, interior design, hospitality, real estate, consulting, agencies or other service-oriented industries are welcome to apply. What We Are Looking For We are looking for someone who:
• Understands that customer communication is not just about responding to messages but about taking ownership.
• Is extremely prompt and disciplined with follow-ups.
• Does not wait for customers to ask for updates.
• Can independently manage customer conversations without constant supervision.
• Is comfortable coordinating with multiple teams to get things done.
• Can remain calm, patient and qualified while handling customer concerns.
• Has a structured approach to documentation, tracking and task management.
• Takes responsibility for ensuring that every customer feels heard, informed and valued.

What We Offer
• Opportunity to work closely with the leadership team.
• A key role in shaping the customer experience of a growing construction brand.
• Exposure to end-to-end residential construction projects.
• Chance to take ownership and grow into a larger client relationship and project management role.
• A collaborative and growth-oriented work environment. The Ideal Candidate The ideal candidate is someone who enjoys interacting with people, is naturally organised, communicates exceptionally well and takes pride in ensuring things get done. We are not simply looking for someone to answer customer calls or send project updates. We are looking for someone who can own the customer relationship, coordinate internally, follow through on commitments and make the entire construction journey a better experience for our customers. At Doddamane Constructions, every home is a Doddamane. And every customer deserves an experience that reflects that promise.

📌 Job Description – Customer Success Manager (Mysuru)
🏢 Doddamane Constructions
📍 Mysuru