The Regional Advisor provides high quality professional advice and operational support to National Award Operators (NAOs) and International Award Centres (IAC) across the Asia Pacific region, enabling consistent, high quality delivery of the Award in line with licence expectations and safeguarding standards. Working as part of the International Operations department, and under the direction of the Regional Lead, the role manages a portfolio of Operators, acting as the primary contact for day-to-day operations. The role supports Operators to resolves delivery challenges, interprets and applies policies and frameworks, and ensures that issues, risks, and learning are escalated appropriately. The role requires a strong work knowledge and network with the region and the ability to apply organisational guidance thoughtfully in different country environments. The role plays an key part in diagnosing issues, providing sound advise, and ensuring effective follow through.

Key Responsibilities
• Act as the primary operational and advisory contact for a defined portfolio of Operators in region, supporting them to deliver in line with licence expectations.
• Provide practical, professional advice to Operators on operational delivery, governance, systems and compliance within established frameworks.
• Apply a triage approach to Operator requests: resolving routine matters directly and escalating more complex or higher‑risk issues to the Regional Lead or specialist colleagues.
• Support consistent application of quality and safeguarding standards, identifying early warning signs and escalating concerns in line with agreed procedures.
• Develop and maintain strong working relationships with Operator leaders and key contacts, building trust through reliability, clarity and follow‑through.
• Contribute to the collection and synthesis of regional insights, including trends, risks, performance issues and examples of good practice.
• Maintain accurate records of Operator engagement, issues and actions to support continuity and informed decision‑making.
• Work collaboratively with colleagues across International Operations and other Foundation teams (eg Growth and Development, Association Services) to ensure coordinated support to Operators.
• Facilitate and deliver training as needed to Operators,



supporting the Learning and Engagement strategy
• Support the regional lead to identify funding sources for operators, and support Operators to apply for Foundation funding (Founders and ISP), and upon receipt of funds, support the grants team on their monitoring and evaluation through reports
• Support regional initiatives, convening or engagement activity by contributing content, preparation, follow‑up and operational delivery as required.
• Ensure advice and support is appropriately tailored to different Operator models (IACs, NAOs, Operating Partners) within set parameters.
• Act consistently with organisational values and contribute to a strong safeguarding culture through awareness, responsible practice and timely escalation. Knowledge and Experience
• Experience providing professional advisory or partner-support services within an international, federated or networked organisation.
• Experience working directly with delivery organisations, members or licensees to improve operational effectiveness, quality or compliance.
• Practical understanding of operational delivery models, organisational capability and the common challenges partners face in diverse contexts.
• Experience operating within established policies, standards and frameworks, applying judgement while remaining within scope.
• Experience managing a defined portfolio of relationships or workstreams with autonomy and attention to detail.
• Experience working across cultures and adapting communication and support approaches accordingly.
• Strong working knowledge of Asia Pacific, including country contexts, stakeholder landscapes and the factors affecting delivery capacity. Required.
• Familiarity with safeguarding, quality assurance or compliance processes in delivery or licensing models. Desirable Skills and Abilities
• Issue triage: Assess operational issues, interpret guidance appropriately and determine when escalation is required.




• Portfolio management: Manage multiple Operator relationships concurrently, maintaining clarity, reliability and momentum.
• Problem diagnosis: Analyse delivery issues, ask the right questions and identify practical next steps within agreed frameworks.
• Context-aware support: Apply policies and standards sensitively and pragmatically across different country environments without diluting expectations.
• Clear advisory communication: Provide concise, structured guidance to Operators and communicate issues clearly to internal colleagues.
• Collaboration and coordination: Work constructively across teams and functions, contributing to joined-up responses.
• Information discipline: Maintain high-quality records, capture learning and use information to support continuity and insight.
• Safeguarding awareness: Recognise safeguarding concerns and escalate promptly and appropriately.
• Personal effectiveness: Manage workload, prioritise effectively and deliver consistently in a multi-country environment. Role-level Competencies Advisors provide high-quality professional expertise and operational support that enables effective delivery, decision making and assurance across the organisation. They are accountable for the quality, consistency and reliability of their work within established frameworks. An Advisor:
• Applies specialist knowledge and experience to deliver high-quality advice, guidance and operational support.
• Supports colleagues, partners and stakeholders to deliver effectively within agreed standards, policies and frameworks.
• Manages a defined portfolio or area of work with autonomy, professionalism and attention to detail.
• Communicates clearly and constructively with a range of audiences.
• Identifies issues, risks or opportunities for improvement and escalates appropriately.
• Uses evidence, guidance and learning to continuously improve their work.
• Works collaboratively and constructively as part of cross-functional teams.
• Manages workload effectively and delivers to agreed priorities and timelines.
• Acts with integrity, accountability and respect for organisational values.
• Contributes to a positive safeguarding culture through responsible practice and awareness.

📌 Regional Advisor (India)
🏢 The Duke of Edinburgh's International Award Foundation
📍 India