Company Description Cubictree, a GABA Projects Pvt Ltd company founded in 2009, specializes in enterprise applications, data digitalization, big data analytics, and e-discovery platform solutions for the legal sector in India. The company delivers real-time deep litigation data analytics and risk identification solutions using one of the largest unstructured litigation data repositories in the country. With a database of over 250 crore litigation records and millions added daily, Cubictree enables users to make informed, high-quality decisions from simple and structured analytical inputs. Its DAAS solutions are implemented across 300+ enterprise and large customers pan-India, helping banks and financial institutions significantly reduce high-risk lending and save substantial time for corporate legal teams. Qualifications ▪ Visit client premises regularly to understand requirements, review progress, and maintain strong relationships. ▪ Share regular updates with clients on ongoing activities, deliverables, and pending issues. ▪ Coordinate with internal technical, operations, and support teams to resolve client concerns within agreed timelines. ▪ Schedule and conduct periodic client meetings and maintain meeting minutes and action trackers. ▪ Follow up on open issues, commitments, and action items until closure.



▪ Proactively identify client concerns and escalate critical issues to the appropriate teams. ▪ Monitor customer satisfaction, engagement, and overall service experience. ▪ Maintain accurate records of client interactions, visit reports, meeting notes, and issue status. ▪ Ensure timely communication and consistent follow-ups to build client trust and long-term relationships. Required Skills ▪ Excellent verbal and written communication skills. ▪ Robust interpersonal, relationship-management, and customer-handling skills. ▪ Good coordination, follow-up, and problem-solving abilities. ▪ Willingness to travel for client visits as required. ▪ Ability to manage multiple clients, meetings, and priorities. ▪ Proficiency in MS Excel, email communication, and reporting tools. ▪ A customer-first mindset with a strong sense of ownership and accountability. Experience working in BFSI Domain Key Performance Indicators (KPIs) ▪ Client satisfaction and retention. ▪ Timeliness of client updates and follow-ups. ▪ Resolution time and closure rate for client issues. ▪ Completion of scheduled client visits and review meetings. ▪ Timely closure of meeting action items. ▪ Quality of client communication and reporting.

📌 Customer Relations Executive (Mumbai)
🏢 Cubictree (A GABA ProjectsCompany
📍 Mumbai