A little bit

about us
Coding Ninjas is one of the largest online coding EdTech companies in India, founded in 2016. Founded by Ankush Singla, Kannu Mittal, and Dhawal Parate, with IIT and Stanford backgrounds and experience working at Amazon, Facebook, Cars24, and other top startups in India. As pioneers in EdTech, Coding Ninjas is on its path to becoming the de facto coding education company in India for college students. With a focus on teaching programming courses to college students. With our exhaustive learning programs, 1:1 mentor support for effective doubt resolution and over 400+ doubts being resolved per hour, our focus lies on crafting learning experiences that equip candidates with learning, application, and demonstration of capabilities in the software development domain. At Coding Ninjas, our focus is on creating industry-relevant programs and crafting learning experiences that help candidates learn, apply, and demonstrate capabilities in the software development areas. A lot more about you The Consumer Experience team of Coding Ninjas is looking to hire full time Relationship Managers who can positively influence our students and can guide and motivate them to complete their learning path smoothly. This role is open to freshers and candidates with up to 2 years of experience who are ready to join immediately. Responsibilities
• Plan and coordinate the delivery of educational programs to students in batches, ensuring that the programs are delivered on time.
• Make up to 150-200 calls per day to guide, follow up with and motivate students.
• Work closely with faculty members and the content team to ensure that the course content, assignments, and assessments are of high quality and meet the needs of the students.
• Provide support to students,



including academic counselling, mentoring, and resolving any issues or concerns they may have.
• Monitor student progress and performance and provide regular feedback to students and faculty members.
• Collaborate with other teams in the institute, such as the admissions team, to ensure that new batches of students are enrolled smoothly.
• Maintain accurate and up-to-date records of student performance, attendance, and other relevant data.
• Analyse data to identify trends, issues, and opportunities, and use this information to improve the delivery of educational programs.
• Ensure compliance with relevant regulations and policies, including those related to student privacy, data security, and academic integrity.
• Maintain documentation of all queries, coordinate with internal teams on them, and ensure that they are resolved on time. Skills & Qualifications
• Minimum Qualification: Bachelor's Degree.
•

Experience:
0 to 2 years. Freshers with strong communication skills are welcome to apply.
• Excellent communication and interpersonal skills.
• Excellent skills in MS Office, documentation, and advanced Excel (e.g., VLOOKUP, IMPORTRANGE) are mandatory.
• Customer service

skills:
strong ability to ensure that students receive prompt and effective support when they need it.
• Multi-tasking: able to handle several students, batches and queries at the same time.
• Project management: remarkable attention to detail for building accurate trackers.
• Database management: able to manage various data on sheets and CRMs.
• Time management: able to prioritize tasks and meet deadlines effectively.
• Self-motivated and comfortable working in a target-driven, high-call-volume environment.
• Availability to join immediately.

📌 Relationship Manager (Gurugram)
🏢 Coding Ninjas
📍 Gurugram