Event Operations & CRM Executive – IREXLocation: Gurugram

Experience:
1–3 years Employment Type: Full time Industry: Events, Exhibitions & Conferences About IREXIREX (International Real Estate & Immigration Show) is an international platform connecting overseas real estate developers, immigration and investment advisory firms with prospective investors, HNIs, channel partners and industry professionals. With editions across India and international destinations, IREX provides a platform to explore global real estate investment, residency and citizenship opportunities. Role OverviewWe are looking for a proactive, organised and communication-oriented professional to manage CRM activities, exhibitor and visitor communication, calling, follow-ups and event operations. The candidate will play an important role in ensuring smooth coordination with exhibitors, prospective participants, visitors and vendors, while maintaining accurate databases and supporting the execution of IREX events.

Key Responsibilities
1. CRM & Database Management
• Maintain and regularly update the company's CRM system.
• Manage exhibitor, visitor, sponsor, partner and prospect databases.
• Record all calls, enquiries, follow-ups and communication history.
• Track leads, responses, registrations and participation status.
• Generate regular CRM reports and maintain accurate records.
• Ensure proper database segmentation and avoid duplicate entries. 2. Calling & Follow-ups
• Make outbound calls to prospective exhibitors, visitors, sponsors and industry contacts.
• Follow up on email campaigns, enquiries and registrations.
• Contact existing exhibitors for participation confirmations and event-related requirements.
• Make visitor registration and attendance confirmation calls.
• Share event information, invitations and reminders through email and WhatsApp.
• Maintain regular communication with prospective and confirmed participants. 3. Exhibitor & Visitor Coordination




• Coordinate with confirmed exhibitors regarding participation details, requirements and documentation.
• Collect company profiles, logos, branding material and other necessary information.
• Share event updates, schedules, venue details and participation guidelines.
• Assist with visitor registrations, confirmations and queries.
• Ensure timely communication before, during and after each event. 4. Event Operations & Coordination
• Assist in planning and coordinating IREX exhibitions and conferences.
• Coordinate with venues, hotels, vendors and service providers.
• Assist with booth allocation, exhibitor requirements, registration desks, badges and event collateral.
• Maintain event checklists and operational schedules.
• Provide on-ground support during events and ensure smooth execution.
• Coordinate travel, accommodation and other logistics wherever required. 5. Administrative & Reporting Responsibilities
• Prepare daily and weekly calling and follow-up reports.
• Track exhibitor confirmations, visitor registrations and outstanding requirements.
• Maintain event-related documents, records and communication.
• Assist the management team with routine administrative and operational tasks. Desired Candidate Profile
• 1–3 years of experience in CRM, telecalling, event coordination or operations.
• Excellent verbal and written communication skills.
• Comfortable making outbound calls and handling regular follow-ups.
• Good knowledge of MS Excel, Word and email communication.
• Experience working with CRM software is preferred.
• Strong organisational and coordination skills.
• Ability to multitask and manage deadlines.
• A proactive, responsible and detail-oriented approach.
• Willingness to travel for domestic and international events when required. Key Skills
• CRM and database management
• Telecalling and lead follow-ups
• Email and WhatsApp communication
• Exhibitor and visitor coordination
• Event operations
• MS Excel and reporting
• Vendor coordination
• Time management and problem-solving •

📌 Event Operations (Gurugram)
🏢 GMN MEDIA PRIVATE
📍 Gurugram