About Turtle Turtle is a fee-only, SEBI-registered investment advisory firm serving returning NRIs and high-income Indian professionals with full-stack, cross-border financial planning. No commissions, no product-pushing, just a fiduciary practice built around one moment: when a client actually feels the value of the knowledge we've handed them. The Role Our tech team has automated most of the repeatable, standard-process work: reminders, document chasers, scheduling nudges. What's left is the part that actually needs a human, catching the situation that doesn't fit the standard flow, and making the right call on it. You'll sit between clients and advisors, watching for the moments automation can't handle: a client going quiet before a renewal, an advisor stuck on an unusual case, a process that's technically "done" but the outcome doesn't feel right. You fix it, and you tell the tech team what to build next.

What You'll Do
• Handle the exceptions, escalations, and judgment calls that fall outside our automated workflows
• Watch client and advisor journeys for early signs of something going sideways, before it becomes a problem
• Design and implement playbooks for repeatable, efficient client-advisor interactions
• Step in directly with clients or advisors when a human touch actually matters
• Work closely with the tech team: flag what should be automated next, and test what they build




• Own the edge cases and one-off requests that don't have a system built for them yet Who We're Looking For
• Sharp judgment: knows the difference between "follow the process" and "this needs a real decision"
• Comfortable being the last line of defence when automation doesn't cover it
• Transparent communicator, equally at ease with clients, advisors, and the tech team
• Curious about where the real gaps are, not just executing what's already defined
• Calm under pressure, especially when several things need attention at once Qualifications Required
• Bachelor's degree in any discipline
• 3-5 years of experience in operations, client success, or relationship management
• Comfortable working alongside a tech team, translating real-world friction into clear requirements Preferred
• Prior exposure to financial services, wealth management, or fintech
• Experience giving feedback that shaped a product, tool, or workflow What You'll Get
• Real ownership of the human layer of client experience, not busywork the tech team has already solved
• A direct line to engineering; your feedback becomes their roadmap
• A close working relationship with founders and advisors, not a large hierarchy
• A front-row view of how a fiduciary advisory firm runs, end to end Note: This is a work-from-office role based in New Delhi.

📌 Relationship Manager (New Delhi)
🏢 TURTLE
📍 New Delhi