About Fintech Forge Fintech Forge is a Gurugram-based fintech services company. Our collections BPO serves 20+ lenders, and we are still growing. The role You will lead hiring for our BPO operations: bulk hiring of collections and telecalling agents, and lateral hiring of team leaders, quality analysts, trainers and operations managers. We want someone who has already done this in a BPO or call centre and knows the Delhi NCR talent market. You will be measured on joinings and on how many of those hires stay. What you will do
• Deliver monthly bulk hiring targets for collections and telecalling agents
• Build and run sourcing channels: job portals, walk-in drives, employee referrals, consultants and local sourcing
• Hire team leaders, quality analysts, trainers and operations managers, including headhunting passive candidates on LinkedIn
• Screen candidates, coordinate interview drives with operations, negotiate salaries and close offers through to joining
• Track joining ratios and early attrition by source, and shift effort to the channels whose hires stay
• Map competitor BPOs and build a ready talent pool for recurring roles What we are looking for
• Minimum 3 years of recruitment experience in a BPO or call centre
• A track record of bulk hiring frontline agents against monthly targets; collections or telecalling hiring is a strong plus
• Experience hiring team leaders and other operations support roles
• Hands-on experience with Naukri, LinkedIn Recruiter and other sourcing platforms, including Boolean search
• Strong screening, salary negotiation and offer closure skills
• Ability to manage multiple requirements at the same time