Location:
Ahmedabad, Gujarat

Experience:
2+ years in Sales / EdTech Sales Working Days: Monday – Saturday (6 Days)

Working Hours
10:30 AM – 7:30 PM About upGrad Study AbroadupGrad Study Abroad helps learners achieve their international education goals through personalized guidance across countries, universities, courses, eligibility, applications, and the overall study-abroad journey. Role OverviewWe are looking for a Senior Academic Counsellor – Study Abroad who will be responsible for engaging with prospective learners and parents, understanding their academic and career requirements, providing the right study-abroad solutions, and driving enrolments. The role involves lead identification, outbound calling, counselling session arrangement, learner and parent engagement, requirement understanding, solution-based counselling, follow-ups, CRM management, and achieving daily, weekly, and monthly enrolment targets.

Key Responsibilities
• Identify and engage with prospective study-abroad learners through outbound and inbound calls.
• Understand the learner's academic background, career goals, country preferences, budget, and study-abroad requirements.
• Engage with learners and parents to understand their expectations, concerns, and decision-making factors.
• Arrange and conduct counselling sessions through VC, F2F, or other relevant channels.
• Provide personalized counselling and recommend suitable study-abroad programs and solutions.
• Explain relevant countries, universities, programs, eligibility, application processes, and timelines.
• Build strong rapport and establish trust through effective communication and consultative selling.
• Handle objections and address concerns related to country, university, course, fees, eligibility,



and the study-abroad process.
• Maintain regular and structured follow-ups with prospective learners.
• Identify opportunities within the assigned lead funnel and ensure effective lead utilization.
• Use CRM effectively to manage leads, update activities, maintain follow-up records, track opportunities, and ensure complete and accurate funnel hygiene.
• Work closely with internal teams to ensure a smooth learner journey from counselling to enrolment.
• Take complete ownership of assigned leads and opportunities until closure.
• Consistently achieve daily, weekly, and monthly enrolment and revenue targets. Eligibility Criteria
• Minimum 2+ years of sales experience is mandatory.
• Prior EdTech sales experience will be an added advantage.
• Prior Study Abroad / International Education sales or counselling experience will be a strong advantage.
• Hands-on CRM knowledge and experience is mandatory.
• Proven track record of achieving and exceeding sales targets.
• Experience in counselling, consultative selling, and objection handling.
• Experience engaging with both learners and parents.
• Robust lead management and follow-up experience.
• Graduation is mandatory.
• Candidates should be comfortable working in a 6-day working environment (Monday–Saturday). Skills Required
• Excellent verbal communication and strong English fluency.




• Strong interpersonal and relationship-building skills.
• Strong counselling and consultative selling abilities.
• Ability to understand learner requirements and recommend the right study-abroad solution.
• Strong persuasion, negotiation, and objection-handling skills.
• Ability to effectively communicate with and influence parents.
• Good working knowledge of CRM tools and lead-management systems.
• Ability to maintain accurate CRM updates, follow-ups, activities, and opportunity stages.
• Strong follow-up and funnel-management skills.
• Target-oriented and result-driven approach.
• Strong ownership and accountability towards targets.
• Valuable time management and ability to work in a fast-paced, target-driven environment. Key Performance Areas
• Daily lead identification and effective lead utilization.
• Calling and connecting with learners and parents.
• Counselling session bookings and completion.
• Quality of learner and parent counselling.
• Lead-to-enrolment conversion.
• Achievement of daily, weekly, and monthly enrolment targets.
• Consistent follow-up and funnel management.
• CRM hygiene and accurate lead/activity updates. Why Join upGrad?Global Exposure: Build your career in the international education and study-abroad industry. Career Growth: Develop expertise across study-abroad counselling, sales, learner engagement, and leadership. Impact Learner Careers: Help students and professionals make informed decisions about their international education and career journeys. High-Ownership Role: Own your funnel, counselling conversations, learner relationships, and enrolment numbers.

📌 Senior academic counselor (Ahmedabad)
🏢 upGrad- Study Abroad
📍 Ahmedabad