About the Role
We are hiring a Senior Oracle EBS R12 Functional Support Analyst to join our global Level 2 Enterprise Support team in Bengaluru. You will act as the primary escalation point for engineering, planning, inventory, and shop-floor manufacturing users across our global multi-org plants. What You Will Do: 1. Troubleshoot and resolve L2 incidents across Oracle BOM, Engineering (ECO), Work in Process (WIP), Inventory, Purchasing, and Cost Management. 2. Support shop-floor execution (discrete jobs, move/resource transactions, completions, backflush) and month-end costing/period close activities. 3. Run SQL queries to perform root-cause analysis (RCA), validate data,
and execute approved data fixes. 4. Monitor Oracle concurrent programs/interfaces and partner with technical teams on enhancements and UAT. What We Are Looking For: 1. 5-8+ years of hands-on functional support experience in Oracle EBS R12.2+ manufacturing modules (BOM, WIP, INV, Costing, PO). 2. Strong understanding of discrete manufacturing and multi-org / inter-company setups. 3. Proficiency in writing SQL queries for troubleshooting. 4. Proven track record in SLA-driven production support using ServiceNow (or similar ITSM tools) and strong communication to work with North America/EMEAR stakeholders.